Permanent Jobs Berkshire
|Technical Support Engineer||£ 30000 30000||Reading||VC3685|
|Our client is a leading global software company who are recruiting for a Technical Support Enginner
The role ensures their customers’ success through the delivery of their Tier 1 and some Tier 2 technical support functions.
It is responsible for assisting in the setup and training of new customers, resolving customer questions about products and services, researching or escalating cases that require additional attention to reach resolution, and helping users resolve any problems that may arise using solutions.
Support is both telephone and email based, requiring excellent verbal and written communication skills, 'best in class’ problem solving skills, a consistently positive attitude together with a good-spirited willingness to help.
The successful candidate will be a proactive self-starter, with the ability to work as part of a Team and solo without reducing the high quality standard of work output, able to demonstrate a proven track record in a similar or comparable Sector, thrive in a dynamic, fast-paced environment and be prepared, and wanting, to grow with the organisation through a dramatic growth phase. Technical Support Representatives must be 100% committed to swiftly resolving issues for customer success and satisfaction and apply focused attention to the requirements of the job role for the benefit of all pertinent stakeholders.
Required Skills / Experience/Attributes:
ONC, HND or Computer Science related qualification required.
Basic electronic hardware & software troubleshooting experience
Understanding of mobile devices, GPS & GSM networks
Proven demonstrable track record of same or comparative professional experience.
Strong problem-solving skills; gathers and analyses information skillfully.
Excellent written and verbal communication skills, especially the ability to listen and comprehend effectively.
Capable of sensitively managing difficult or emotional customer situations together with building rapport and trust for the future.
Ability to instinctively comprehend and, where appropriate, escalate issues efficiently and appropriately.
Prioritise effectively within tight schedules and a dynamically paced environment.
Enthusiasm and positive attitude in context to the role.
Strong work ethic and customer service orientation with outstanding integrity and ethics.
High level of EQ, borne out by track record to date of personal conduct in professional environment.
Commitment to professionalism, follow-through and attention to detail.
Superior internet and computer skills.
High technical aptitude for assimilating technical concepts and new technology.
Ability to work flexible shift, which may include early morning hours, late night hours or weekend hours, as and when required.P lease note that this is going to be an early shift role so starting at 6a.m finishing at 2.30pm Mon-Fri.
If you wish to apply for this job then please send your CV stating job title and reference number to firstname.lastname@example.org
If you have already registered and are interested in this job then please give Bev, Katie, Emily or Jane a call - YOU DO NOT NEED TO RESEND YOUR CV.
T: 0118 304 1877