Temporary Jobs Buckinghamshire
|Customer Service Coordinator||£ 10 11 per hour||Wheatley||BK2682|
|A brilliant opportunity has become available for a Customer Service Coordinator to join the team. The position is full time working Monday-Friday and the hours are 8:30am-5pm, the role is temporary and will be for 1 month and there is free parking available. The Customer Service Coordinator is responsible for ensuring that the best possible Customer Service is given at all times and all orders are processed to the customers expectations.
Orders placed accurately, in line with the requested delivery date & by the warehouse deadline
Communicate any stock issues or delays to the Customers & the Account Handler, utilise correct reason code on order
Use appropriate product code for customer orders to ensure correct stock & vintage rotation
All Customer product lists kept up to date & customer codes utilised in order entry when provided
Liaise with Accounts Receivable regarding credit monitored orders & their release
Prioritise work & support other Customer Services Coordinators to ensure all orders meet deadlines
Customer queries dealt with appropriately, in a timely manner & followed through to conclusion. Ensure the Customer is kept updated at all times
Promptly investigate & log all warehouse/transport issues (e.g. stock availability, delays or failures)
Send new customer account details to 3rd Party providers & update Customer Master Database
Log & raise returns on credits database & on SAP appropriately
Provide feedback to Planning/Demand Team of unusual demand orders - attend monthly KAM demand reviews
Process consignment stock orders
Escalate any issues to Customer Service Manager or Head of Logistics
Work collaboratively & build effective relationships with key Customer Supply Chain personnel
Build & maintain effective relationships internally with Demand; Logistics; Marketing & Commercial Teams
Update & issue Status Reports for key Customers as required
Collate; complete & analyse Customer Scorecard information for monthly KPI
FOB documentation/reports updated & issued as appropriate
Customer Service experience - preferably gained in a business to business environment
Order Management experience
Experience of using ERP systems - ideally SAP
Good knowledge of Supply Chain processes
IT skills - Microsoft Office - Outlook; Word & Excel
Basic level HMRCknowgeled
If you think this opportunity is for you, then please do not hesitate to apply or contact us directly!
If you have already registered and are interested in a specific job then
please give Jane or Max a call - YOU DO NOT NEED TO RESEND YOUR CV.
T: 01494 510 800
Due to the nature of temporary work, positions tend to be filled almost immediately, so many positions do not appear on our website. However, we are always keen to talk to new applicants, so please do not hesitate to contact us if you would like to know more about our current temporary positions.