Permanent Jobs Berkshire
|Litigation Servicing Specialist||£ 25000 27000||Twyford||VC3871|
|Our client are one of the largest non-bank mortgage lender in the UK.
They are currently recruiting for a Litigation Servicing Specialist to join their Client Collections department
The role is to complete all internal and external information/change requests for customers. Generating responses of a complex nature with regard to a specialised topic in an accurate and timely manner in adherence with policy, procedure and regulation. To act as a processing expert for both simple and complex tasks supporting improved business performance.
If you have the following skills then this role could be for you
Able to support and embrace change whilst adopting a positive attitude.
Understanding numerous/complex customer administration processes and policies.
Experience of working in a customer facing/engagement environment and resolving customer complaints.
Possess technical knowledge within the financial services industry around simple and complex queries and transactions.
Experience and knowledge of working in a specialised area within the financial services and mortgage industry.
Experience of working in a target driven environment centred on customer delivery.
Understanding of Microsoft office applications.
Able to interpret and respond clearly and effectively to verbal requests over the telephone or in writing.
Attention to detail and accuracy.
Keying, processing, of all customer and 3rd party incoming workloads.
Using and understanding core systems within customer contact and administration environments.
Balancing customer requirements with departmental objectives.
Taking ownership of queries and responding within a timely manner.
Managing challenging conversations with customers and achieving an effective resolution/outcome autonomously.
Articulating and executing requirements within their area of specialism
If you wish to apply for this job then please send your CV stating job title and reference number to firstname.lastname@example.org
If you have already registered and are interested in this job then please give Bev, Katie, Emily or Jane a call - YOU DO NOT NEED TO RESEND YOUR CV.
T: 0118 304 1877