Permanent Jobs Berkshire
|Quality Assurance and Controls Analyst||£ 28000 31000||Twyford||VC3870|
|Our client are one of the largest non-bank mortgage lender in the UK.
They are currently recruiting for a Quality Assurance and Controls Analyst to join their Complaints department
The role is to support, coach and drive quality monitoring activity within the frontline. Identify and deliver improvement activity across operations to ensure quality customer experience is achieved. To support Operations with coaching where required
Knowledge and Skills required
Ability to communicate at all levels both written and verbally
Ability to professionally challenge the status quo whilst maintaining strong working relationships
Strong stakeholder management skills
Ability to influence and persuade others of improved practises
Ability to coach and develop peers
Experience working within financial services is essential
Relevant professional qualifications / certificates desirable
Good working knowledge of Microsoft Office (Word, Excel and Visio).
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T: 0118 304 1877