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Perm hybrid role ideal for a go-getter, happy to really 'own' a set of customers for all of their admin and Account Management needs.

Ideally 3 days office and 2 days work from home, Tuesdays always office based but the other days can be flexi.

This French company is an Electronic Components co with a global presence.

/This is their UK Sales office, with 4 staff.

A unique opportunity for a go getter, a chaser, someone who is outgoing and joins in with the team who is a brilliant interface to clients with reference to their orders, their admin and their enquiries

- Essentially you are there to support the sales team in the following duties:-

WHAT ARE YOUR RESPONSIBILITIES?

You will be directly involved with the sales operation and have the following responsibilities:

· Work collaboratively with colleagues to improve customer satisfaction

· Process quotes, process orders, place orders, update account records where required

· Generate weekly reports to support both customers and the sales team

· Actively assist with the Quality Management System

· Respond to customer enquiries via phone, email, or in person

· Resolve customer issues and complaints in a professional and timely manner

· Provide accurate information about products, services, and policies

· Maintain and update the CRM systems, ensuring accurate tracking of leads, opportunities, and customer communications

· Provide general administrative and clerical support to ensure smooth office operations

· Explore opportunities to add value to job accomplishments

· Coordinate between departments to ensure effective communication and execution of sales strategies

QUALIFICATION / SKILLS

· Strong communication skills, both verbal and written

· Extremely organised and the ability to multitask

· Building relationships and customer oriented

· Attention to detail and a proactive mindset

· Excellent time management

· Prioritisation and problem-solving

· Familiarity with office and CRM software such as Salesforce

· Ability to work independently and as part of a team

WHAT PROFILE ARE WE LOOKING FOR?

We are looking for a friendly, reliable, and customer-focused individual to join our team.

The successful candidate will be responsible for providing excellent support to customers, handling enquiries, resolving issues efficiently, and always ensuring a positive customer experience.

Providing executive-level support to the sales team to ensure efficient operations, effective coordination of activities, and to help drive sales growth and increase company turnover.

To be successful you should be able to build instant rapport and anticipate the customer needs.

Furthermore, maintain accurate records of customer needs.

Pls note there is no free parking but the location is very near Reading station.

Please note that the hours of this job are 7:30am to 4:30pm, and the role is hybrid, working in the office three days per week.

Also you must live within a 10 mile radius of RG2, they are not in the centre of Reading or near the station.

The Quality Administrator supports the Quality Manager and wider team with administrative tasks.

This role ensures compliance with relevant standards, legal requirements, and company policies by managing documentation, facilitate Quality communications, supporting continuous improvement initiatives and fostering a culture of safety and quality.

ob specifics:

Provide day to day administrative support to the Quality Team.

Ongoing maintenance and updating on all company compliance accreditations

Create, upload and maintain training courses within the LMS platform ensuring all training is kept up to date

Support the delivery of departmental inductions for all new members of staff

Support the completion of DSE assessments for office and remote workers to identify any risks.

Support and coordinate internal audits across various departments and assist with follow up actions to drive continuous improvement.

Format and submit completed audit reports to a professional standard.

Maintain and update the internal passport system.

Oversee the coordination of PPE equipment including distribution and inventory management.

Support the drafting, reviewing and updating of Quality related policies and procedures ensuring compliance with legislation and organisational goals.

Assist in the coordination and maintenance of company insurance policies.

Producing clear and concise data analysis reports.

Skills and exp required:

- Previous Quality and Health and Safety Administration Experience

Competent in all aspects of office 365 (Word, Excel, PowerPoint.)

Organised and have a keen eye for detail.

Good accurate record keeper.

Must be able to work with limited supervision and under their own initiative.

Excellent communication, presentation, and interpersonal skills.

Outgoing personality and ability to connect with diverse audiences.

Full UK Drivers License

PLS NOTE YOU MUST LIVE NEAR READING, BERKSHIRE AS IT IS 3 DAYS OFFICE NOT FULLY REMOTE.

Salary Band upto £70k plus bonus scheme upto 10% of salary Hybrid/Reading Office/On site Hours 7.30am – 16.30 Mon – Fri

24 Days Holiday + Bank Holidays

Are you:- Ideally - Extrovert, assertive not pushy, tenacious, resilient, pressure handler, focused on output, a leader, Strong on Excel, ie Pivots and V look ups, Gant charts not ess, able to work in a reactive role.

Key Accountabilities

This role falls into three sections.

Product Management (suppy chain project management,)

Vesting, and

end of month financial forecasting.

This is a reactive role - problem management, financial forecasting, and vesting ( vesting is a contractual mechanism where ownership of expensive, long-lead materials transfers to the buyer before delivery, and you will have one direct report - Project Co=-ordinator.

Managing Suppliers - 8/10 supplier visits per month travelling to Ireland - less, Coventry, Essex, Midlands.

Job Specific

Set an example of positive leadership

Proactively manage all domestic and global production activities in a structured, consistent, and efficient way to achieve desired production outputs.

§ Set up and maintain regular communication with domestic and global manufacturing partners, keep good records of the discussions via Power Bi reports, and delegate, execute, and hold other supply chain members accountable for critical actions required to maintain the desired production flow.

§ Visit suppliers when required to maintain a good relationship with the supplier’s production teams, review their production process flows and balcony quality output.

§ Collaborate with Procurement and Logistics managers to plan production in the most efficient, commercially viable, risk-averse manner and report back to the Production Director.

§ Submit production forecasts to all key suppliers quarterly to provide visibility of upcoming work and aid factory resource planning.

§ Prepare, assist or oversee Vesting process, including drafting vesting certificate s, obtaining product photos and drafting vesting schedules required for successful submission of the financial applications in line with the revenue forecasts and client requirements.

§ Maintain regular and professional communication with the customer commercial teams and set an example of world-class customer service.

§ Assist or oversee client vesting visits to production and storage locations to ensure customer satisfaction and swift application payments .

§ Take the initiative to improve the Production, Revenue and Vesting departments and customer experience through enhanced processes and IT system automation.

§ Manage your teams in a supportive and professional manner, ensuring regular feedback is provided via 1-2-1 meetings and quarterly appraisals.

§ Brainstorm and draft department goals on a quarterly basis, broken down in SMART principles and in line with the overall company strategy. Forecasting

§ Forecast revenue in line with the design plan, production plan, and delivery plan. Hold colleagues accountable for providing required information within desired deadlines, working with purchasing, production, finance, and contract managers.

§ Ensure all projects in the contract projection model have a revenue forecast.

§ Ensure all new sales projects included in the order book are added to the contract projection model.

§ Monthly revenue projections are circulated within agreed deadlines, and weekly revenue meetings are held with the finance team and contract managers to monitor progress and analyse areas of slippage and increase.

§ Quarterly revenue projections are validated and circulated to the Board in the first month of each quarter.

§ Update the split of revenue in CPM between different products and suppliers.

§ Work with the Finance department to implement a Cash projection model to complement the CPM and provide the business's overall cash flow position. Reporting Weekly: Quarterly Monthly:

Leadership

- managing a project co-ordinator.

What's in it for you?

Working for this company provides a culture where people feel supported, appreciated, and excited to show up every day.

Company Vehicle Scheme (Salary Sacrifice)

Discretionary Bonus Scheme

Pension Contribution

Private Health Care (Optional After Probation)

24 Days Holiday + Bank Holidays Holiday Buy & Sell (Optional)

Hybrid Working Model Onsite

Lunch Free

Parking

Training & Development Opportunities

On Site EV Chargers Employee Recognition Programme

Interested?

Pls send your details to

Beverley@delaneybrowne.co.uk

Apply with your CV and a short note telling us why you’re excited to join.

Job Types: Full-time, Permanent Pay: £60,000.00-£70,000.00 per year

Benefits: Company car Company pension Discounted or free food Free parking Private medical insurance Sick pay Work from home

Experience:

With subcontracting manufacturing

managing suppliers

financial forecasting

Product management

vesting exp pref but not ess

Driving Licence (required)

Willingness to travel: 8-10 clients per month

Work Location: Hybrid remote in Reading

Job Types: Full-time, Permanent

Pay: £60,000.00-£70,000.00 per year

Benefits: Company car

Company pension

On-site parking

Private medical insurance

Work from home

Application question(s):

Are you a driver with a car?

Do you live within a 15 mile radius to Reading, berks

: 

Data and Reporting Admin - hybrid 1

 £28,000 - £30,000 per annum Reading, Berkshire

Permanent, full-time

Pay: £28,000.00 - £30,000.00 per year

Job description:

PLS NOTE YOU MUST LIVE NEAR READING, BERKSHIRE AS IT IS 3 DAYS OFFICE NOT FULLY REMOTE.

Salary Band £28k- £30k plus bonus scheme upto 10% of salary

Hybrid/Reading Office/On site Hours 7.30am – 16.30 Mon – Fri for Full time, 24 Days Holiday + Bank Holidays

Key Accountabilities

This role is Excel heavy, and the work has a high content of reporting and spreadsheets, therefore you must be happy to work in a heads down, quieter environment, working with data and reporting as a large part of your job.

Improve contract design manager’s ability to deliver projects on programme, with correct information, and a quality product outcome, within budgets.

Help Operations team with project and workflow programming, document control and reporting.

Carefully monitor the status of all project programmes and provide correct and timely information and support.

Hybrid/Reading Office/On site

Provide administrative support to the team and management including but not limited to, updating the trackers, CRM, Critical themes and software licences.

Assist with Quality tasks

Monitoring of Project Procurement & Manufacture Schedules

Monitor and chase orders through with purchasing team/suppliers to ensure project programme achieved and all orders fulfilled correctly so no manufacturing issues.

Work with and help the Contract Design Managers and Operational Team to keep an up-to-date programme on all projects.

Update spreadsheet trackers using your advanced Excel

Assisting procurement team with production releases and production trackers.

Ideal candidate:-

Good Attention to detail with strong Excel and reporting

§ Ability to cope with change

§ Prepared to go the extra mile

§ Reliable, loyal, honest, team player.

§ Good communication skills.

§ Ability to meet objectives within designated constraints.

§ A flair for analysis, troubleshooting and problem solving.

§ Good accurate record keeper.

§ Excellent organisational and time-management skills.

Full UK Drivers License