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Customer Service Desk Manager

Posted Date - 04/08/2020

pound icon 35000 - 36000

pin icon Buckinghamshire - High Wycombe

clock icon Permanent

link icon vc3771

Want to join a great Tech company and use your excellent credentials to have overall responsibility and ownership for customer service levels and a Service Desk.? Our client seeks only highly experienced Service Desk or Contact Centre experienced Managers. Responsible for high client retention/renewal rates with key duties including:- Future planning - customer service desk strategy and team Responsible for building client relationships - the USP of of the service desk team Processes and procedures - to be drawn up, implemented and updated regularly Tickets - logging, reporting etcworkload management Ensure high levels of customer service at all times Responsible for ensuring constant communication with clients + team to book engineers diaries + bookings Ensure engineers attend site with full knowledge of previous visits, the right kit etc Facilitate the process and implementation - team to provide monthly stats for clients service reviews Manage client escalations process - client quotations process - cost sheets and recording all sales Procurement of replacement hardware Weekly reports on service desk stats - analysis and improvement plan where required Responsible for any breaches in SLA - work with TSM to ensure does not happen Onboard new clients - introductions, assign team, make a good experience /Timely delivery of reports to clients/PM Visit to be scheduled with clients within the required dates Implement customer satisfaction surveys and KPI's to measure service desk performance and client satisfaction Ensure efficiency of the division Pro-actively improve response times - both office and field Attend client meetings as and when required Weekly meeting and report back to Director Regularly (daily) team meets Uniformity of reports and client communication Update CRM systems Adhere to clients SLAs/KPI's for all aspects - rings to answer, follow up, book engineer, reports, FU visit etc
New Business Sales/Solution Sales

Posted Date - 07/07/2020

pound icon 35000 - 50000

pin icon Buckinghamshire - Marlow

clock icon Permanent

link icon vc4080

Working for an established cloud solutions provider our client is looking to expand it's sales team. They are seeking a motivated solutions sales executive to pro actively research and generate new sales opportunities as well as maintain and further relationships within key accounts. Please note that whilst this current pandemic is in situ, the candidate will be remotely working and meeting clients and co-workers via Teams on a daily basis. They will onboard virtually, and hope that candidates understand that whilst this is not ideal, remote working has proved very successful, and more importantly, safe for all colleagues working for the company. A full UK Driving Licence is required. Solutions Sales/New Business Development role Our client is looking for an experienced sales’ person who is driven, intelligent, and ambitious. For this person there is a fantastic opportunity to increase the sales from the already successful foundations and in a growing market. The role will be both strategic and hands-on from day one. Initially the role will involve marketing activities to generate fresh leads. As these leads are progressed, input and guidance from both Directors and Consultants in the business will help to qualify and respond accordingly while an understanding of the business is built up. These are some of the key personal attributes they are looking for in a new business salesperson: - - High Integrity - trustworthy and honest above all else. - Relational - engaging with customers and staff. - Drive, and a strong desire to succeed. - Highly organised - execute campaigns, follow up, maintain accurate CRM records, attention to detail on pricing/proposals. - Strategic and innovative - new angles, build key partner relationships. This is the experience they would like to see: - - Solution sales. This is any situation where there is a degree of consultancy and high-level requirements gathering, needed to determine what is to be sold. - Collaborative sales. This is any situation where a team member and/or partner is required to support the sale. - Lead generation activities. Experience of organising webinars, blogs, email campaigns, partner campaigns, LinkedIn activity, web site monitoring, referrals. - Sales target. Any personal targets and whether these were achieved. Associated commission. Nice to have experience / attributes: - - Knowledge of Microsoft cloud offerings and Nintex. - Public sector sales - Degree level qualifications - Sales training - London / South East based Sales Focus • Migration to Office 365, especially on-premises SharePoint systems that have been heavily configured. • Re-engineering line of business systems requiring electronic forms and workflow development. i.e. We will replace using a variety of technologies including PowerApps, Nintex Forms /workflow, Power automate and SPFx custom web parts. • Building new solutions in the cloud using SharePoint online as a portal and Azure database and functions for backend storage / logic. Remuneration The role carries uncapped potential for the right candidate in a growing and energetic market. Initially a base salary and a sales commission plan in line with the responsibility carried by the role. Future Nothing stands still in the IT world and a natural progression as our clients start engaging in following types of project: - - Data Migration i.e. working with transactional systems such as ERP and CRM. - Business Intelligence and the use of Power BI to deliver management dashboards. - Artificial Intelligence such as Microsoft Azure Cognitive Services. - RPA as a form of workflow that drives legacy systems.
Sales Manager

Posted Date - 27/02/2020

pound icon 35000 - 41000

pin icon Buckinghamshire - Slough

clock icon Permanent

link icon VC4064

Do you want to work for one of the world’s most prestigious hotels…..if you are an experienced Sales Manager this is your chance. Our client is looking for an experienced Sales Manager to ensure that sales budgets are achieved and exceeded whilst supporting the Events Team... Specific duties include; • Meeting objectives set through effective planning, setting sales goals, analyzing data on past performance, and projecting future performance • Own and account manage all local corporate clients including proposing the annual corporate rate structure, review of rate agreements, targeting new clients, growing existing accounts and account managing all clients • Annual review of the Corporate rates in order to maximize ADR and overall revenue whilst growing market share • Research, target and account manage organizations and companies within your territory for potential business, including new clients • All activity will be reported on the Weekly Sales Report and logged within Opera • Propose and represent the venues, shows and exhibitions as well as client events on and off site as the business requires. Report and follow up advising of all potential and confirmed business resulting • Make recommendations for Marketing activity, Shows, Exhibitions and Memberships • Work with the London and Regional Sales Manager to deliver Sales activities, share leads and best practice • Deliver a target of £125k in new golf and MICE business per financial quarter (this target is in addition to assisting the closure of business through the Events team) • Ensure you and the Events Sales Team are fully aware of sales and project targets • Minimum of 10 external sales calls a week generating new leads for the Events Team and developing Corporate clients • Minimum of 5 site visits per month showcasing the venue to relevant and potential new clients and Agents. Communicate across all relevant departments and involve the wider team • Co-host and organize all client and agent events and FAM trips as per the Sales Plan • Assist in the production of and deliver relevant aspects of the Sales Plan • Attending Revenue and Forecast meetings as required presenting relevant Sales activity and proposed activities • Attend weekly Events meeting reviewing new enquiries, lost business and refused enquiries. Work with the Event team providing assistance to help convert bookings including site visits and appointments • With the PR and Marketing team execute the M&E and Corporate Communications Plan in line with the Annual Sales Plan including the quarterly e-newsletter, generation of promotional emails, giveaways, collateral and mailings as well as Social Media communication to these • Provide feedback from clients, on market performance and competitors to the General Manager and other relevant departmental heads • To be aware of and understand your departmental standard operating procedures and adhere to this at all times • Other ad-hoc duties as required Benefits: Free parking on site Pension Private Healthcare Food and Hotel discounts Free gym use OTE upto £6k on top of basic The successful candidate must have: • Proven experience in the Hospitality/Hotel industry • Experience within a similar role • A real passion and drive for sales

B2B Tech Solution Sales Exec

Posted Date - 27/02/2020

pound icon 30000 - 10000

pin icon Berkshire - Reading

clock icon Permanent

link icon vc4065

Our client is a fast-growing IT infrastructure provider based in Reading.

In the next phase of their growth, they are building a high-performing Sales Team.

They value ambition, drive, commitment, accountability and a commitment to personal and professional development.

As a Sales Executive, you’ll be tasked with contacting prospective clients, speaking to C-Level Executives to explore their needs and explaining the benefits.

Initially you’ll be engaging them by phone. You will then meet with them to consult on their cloud needs. You will be presenting the solution to address the needs you have discovered. Ultimately, you will be contracting them as an customer.

You'll be meeting people from various aspects of a prospective client’s business and must be comfortable communicating across a business’s hierarchy. You’ll need experience in a full 360-degree business-to-business sales environment.

Professionalism and rapport building will be second nature to you. You’ll have a winner’s mentality, coupled with a passion for finding problems and presenting effective solutions.

You'll understand how to influence others and will be comfortable with controlling a process to a positive conclusion.

In turn, they will provide you with a goal-orientated environment, committed to your long-term development both in your career and to your future ambitions.

Our client is a place where you can design and develop a career, matched to your future ambitions. They always support their people through their own growth and challenges.

They encourage an autonomous nature through their core DNA company values.

The offering in return?

  • A competitive salary.
  • Uncapped commission, simple to understand commission, no quibbling.
  • Performance based quarterly and annual rewards.
  • Performance-driven Career progression.
  • Comprehensive training provided by seasoned sales professionals.
  • Plenty of social events.
  • A chance to be part of a dynamic, positive, fast-paced company where the only thing holding you back will be you and your ambitions


Business Support Manager / Sales Account Manager

Posted Date - 13/01/2020

pound icon 30000 - 35000

pin icon Berkshire - Bracknell

clock icon Permanent

link icon VC4043

Our client are one of the UK’s leading value-added distributor of unified communications products, software and technical support services. They are an industry leading Value Added Distributor of voice technologies (SIP Endpoint Management/Voice Gateways/SD-WAN gateways/Session Border Controllers for the SIP and Microsoft UC market place). Supplying both 'on-prem' and 'cloud' based solutions, technical support & managed services. They currently have an opportunity available for a Channel Partner - New Business Development / Sales Account Manager to join their expanding Sales team working with Channel Partner/Reseller customers located in UK & Europe, selling into the Enterprise and Voice Service Provider market places. Are you an ambitious, new business sales person, both 'on-prem' and 'cloud-savvy'? As a new Business Development Manager, your role is to generate a targeted amount of new business by creating and managing a qualified lead generation process, closing new business opportunities, upselling existing customers, raising awareness of our clients product portfolio and managed services in the UK and further afield. You will deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators. The role will suit individuals currently working as Business Development Manager - Unified Communications, Sales Manager, Sales Director, Senior Account Manager, Account Director, Sales Executive and be living within a commutable distance of Bracknell or be willing to relocate.

Telephone Fundraiser

Posted Date - 18/12/2019

pound icon 0 - 0

pin icon Berkshire - Reading

clock icon Temporary

link icon BK2855

Do you have a passion for customer service and fundraising? Are you bright, driven and have an excellent work ethic?

Our Client, a well-known charity, are looking for their next successful Tele fundraiser to work in their fun and buzzy fundraising team in their beautiful offices on the outskirts of Reading.

If you are a highly motivated and enthusiastic individual looking for a fast paced but highly rewarding role then please get in touch. In this exciting and busy role, you will be inspiring others to sponsor this amazing charity and donate on a regular basis.


Hours: 12-8pm Salary: £8.21 an hour


Key Requirements Previous experience is not essential Strong communication skills with a confident personality Extremely self-motivated Hardworking and enthusiastic Organised Proficient in MS Office (Word, PowerPoint and Excel)

Graduate IT Sales Exec

Posted Date - 01/01/0001

pound icon 20000 - 26000

pin icon Buckinghamshire - High Wycombe

clock icon Permanent

link icon VC4055

Role Overview:

Graduate IT Sales Exec Role:

We are looking for an Internal Sales / Business Development Executive to join the team.

Our technology solutions are transforming business and include Unified Communications, IT Security, IT infrastructure and Cloud services.

Our business is committed to training and developing the right candidate to fast track their sales career.

The successful candidate will have the ambition, energy and drive to build a career in sales, have a passion for technology and a determination to succeed in a competitive environment.

The role: • Work with the sales and marketing team on targeted campaigns to sell technology and services to corporate customers.

• To generate new business sales and grow customer accounts

• Calling prospects to open and follow up inbound enquiries

• Develop relationships with clients to understand the customers business and requirements

The candidate should have the following:

• A passion to learn, develop and achieve designated targets

• Natural business acumen • Be self-motivated and ambitious

• A good conversationalist with ability to build customer trust and rapport

• The ability to manage time and workload

• The skill to assimilate information quickly (some of it being technical)

• Have good attention to detail

• An inner confidence to speak with customers in an open plan office Training / Career Progression

The Exec team have been very successful in developing aspiring individuals who want to succeed through commitment to continuous learning.

As part of the induction and throughout the years you will receive the following:

• On-going Sales training

• Mentored about the customer sales process

• Insights into how business’s work and the buying decisions made

• An introduction to digital and business transformation and how technology is changing things Benefits

• Part of a close-knit team supporting each other to achieve success

• Excellent career progression through personal development and certification •

25 days annual holiday + an extra day at each work anniversary (30 days max)

• Extra days leave on your birthday

• Ability to earn uncapped commission

• Career progression

2x Junior Business Development Executives

Posted Date - 01/01/0001

pound icon 18000 - 30000

pin icon Berkshire - Slough

clock icon Permanent

link icon VC4057

Are you looking for career progression in a progressive forward thinking organisation? This company would love to hear from you if you have 1 years Telesales experience, preferably within a Technical sector. The chance to earn another £12kontop of your basis salary within your first year in commission, is there for the taking. Full in-house training will be given and scope for promotion throughout your career. Our client is looking for 2x experienced Business Development Executives to assist them in acquiring new customers. This is a crucial role for them, as they are currently expanding their sales force, and require talented, motivated and driven individuals to lead the company into a sustained period of growth. The successful candidates would need to have at least one year's experience in a similar role. They need to be familiar with a short sales cycle environment and return-on-investment selling, as well as a proven track record with CRM systems and outbound selling. This is a fantastic opportunity to step up in your career in sales and work with high-level clients. The key responsibilities of a Business Development Executive include, but are not limited to: • Setting appointments for web sales executives in order to develop new business and relationships • Building and nurturing a prospect pipeline, accurately forecasting incoming deals • Nurturing inbound leads to set appointments and developing relationships with these leads for the purpose of acquiring new business • Generating new sales opportunities through outbound calling • Achieving and exceeding agreed sales targets