Job Search

Our client are one of the UK’s leading value-added distributor of unified communications products, software and technical support services. They are an industry leading Value Added Distributor of voice technologies (SIP Endpoint Management/Voice Gateways/SD-WAN gateways/Session Border Controllers for the SIP and Microsoft UC market place). Supplying both 'on-prem' and 'cloud' based solutions, technical support & managed services. They currently have an opportunity available for a Channel Partner - New Business Development / Sales Account Manager to join their expanding Sales team working with Channel Partner/Reseller customers located in UK & Europe, selling into the Enterprise and Voice Service Provider market places. Are you an ambitious, new business sales person, both 'on-prem' and 'cloud-savvy'? As a new Business Development Manager, your role is to generate a targeted amount of new business by creating and managing a qualified lead generation process, closing new business opportunities, upselling existing customers, raising awareness of our clients product portfolio and managed services in the UK and further afield. You will deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators. The role will suit individuals currently working as Business Development Manager - Unified Communications, Sales Manager, Sales Director, Senior Account Manager, Account Director, Sales Executive and be living within a commutable distance of Bracknell or be willing to relocate.

A great opportunity has become available for an experienced Assembly Manager (Food sector) to join a family run business - Using your Strong team management skills; able to motivate and lead by example to ensure team members perform to the best of their ability in line with company expectations. Familiarity with production or packaging lines and/or knowledge of industry best practice is essential. This is a permanent role, the hours are 8:30am-4:30pm Monday-Friday and is based in Slough. Key Responsibilities Responsible for overseeing the day-to-day running of the packing room and related operational decisions to ensure quality, safety and efficiency Ongoing development and execution of improvement plans for the packing room; to include cost efficiencies, stock management, order taking, work flow & team management Use Excel to create reports, track projects and support recommendations/proposals Manage, train and motivate the packing room team (currently five x Packaging Operatives), to ensure KPIs are met or exceeded (including performance plans and disciplinaries). Set new KPI’s each year Recruit new staff if required, undertaking first interviews, with final sign off from line manager Brief the team daily/weekly and lead team meetings. Meet the individuals quarterly to discuss and review KPIs. Be the first point of contact for all packing room related issues or concerns and proactively communicate information within the department and between departments in a clear, concise and timely manner. Organise workloads as necessary to ensure all orders are prepared and packed accurately and to the highest quality, then booked on to the system to be sent out . Perform quality checks on completed jobs orders and ensure they are picked and despatched as requested. Then check completed orders have been picked for dispatch by vans and couriers. Organise temps in peak season or where required & sign off time sheets. Organise team holidays/overtime and work schedules to the benefit of the business. Manage & order stock from the Warehouse, as required, to complete the jobs on orders Manage & order packaging, as required, to ensure accurate stock holding to maintain ca 3 months’ worth of stock at any one time. (Undertake monthly stock takes to assist with this & use SAP & Excel to assist with monitoring). Skills & Experience Intermediate knowledge of Microsoft Word, Excel, Outlook Strong team management skills; able to motivate and lead by example to ensure team members perform to the best of their ability in line with company expectations. Familiar with production or packaging lines and/or knowledge of industry best practice. Excellent Attention to detail Excellent analytical skills Ability to work well under pressure Process driven; ability to prioritise, build workload schedules and work to tight deadlines Excellent communication skills Ability to work with and relate to people at all levels Motivated, positive, can-do attitude If you think this opportunity is suitable for you, then please do not hesitate to apply or contact us directly!

Are you an experienced administrator with a good team spirit and hardworking attitude? Our Client, a luxury home builders, are looking for an experienced administrator to join their sales team on a part time basis in their beautiful offices in Wooburn Green. Details of the role: You will act as the main point of contact for the different management companies to ensure that the transition of contracts are managed smoothly and efficiently. Eg liaising with managing agents re interiors, grounds, facilities, maintenance. Liaising with new managing agents and contracting them accordingly. Dealing with solicitors, putting figures onto the system. When a new site is acquired you will be heavily involved in ensuring all the documentation is completed and stored accurately. There is an element of project work which will involve setting up meetings with key delegates, chairing the meeting and taking any required notes and action points. Desired experience: Excellent attention to detail 2 years admin experience required Good communication skills Skilled team player also with a head down, hard working mentality Strong Excel, Word and Outlook Ability to liaise at Director level Experienced in a Corporate office Strong, methodical and process driven If you are interested in this role, please do get in touch.

Do you have excellent attention to detail and experience in computer systems? Our Client, an established charity, are looking for a temporary administrator to assist in their Digital department. The role will consist of various web admin tasks, using the Umbraco CMS. The successful candidate will need to check approximately 600 web pages, removing broken links, fix missing descriptions and other various tasks. Training will be given. Key Skills Attention to detail is essential Confident with IT systems Prior experience of using a content management system and/or online content maintenance is desired but not essential This role will be starting on 13th January and will be on a week by week basis. If you are interested in this role, please get in touch.

Are you a Buyer who is looking to make a difference in a company that has a remarkable client base and remarkable products. You will be involved in:- Purchasing Department To assist the Procurement Manager to procure, negotiate and mitigate supply chain costs - To ensure cost effective continuity of supply. Review and release purchase orders for a discrete set of suppliers. To expedite all purchase orders identifying any shortages or anticipated delays and where appropriate find alternative products / source of supply Work with the distribution centre team to ensure items received are of the correct quality and specification Analyse figures / forecasts prior to calculating order requirements in advance of predetermined stock holding parameters. Make recommendations to the Procurement Manager for the cost-effective disposal of slow moving and obsolete goods. Stock Control Ensure best practice stock control principles and practices are adhered to in line with company standards. To seek to add value through the removal of deadstock and / or improved offering Monitor trends in the business to ensure that stock is available at all times; to service customer requirements Proactively communicate with internal and external customers regarding inventory status and suitable alternatives Also Supplier Management. Key Attributes & Experience Knowledge and experience of SAP (B1 preferable) and MRP systems. Literate, numerate and highly competent using Microsoft Outlook, Word and Excel. Understanding and experience of stock category management, stock control and shelf-life constraints. Must be a team player, with a positive 'can-do’ attitude. Must have the ability to work under pressure and meet deadlines whilst maintaining accuracy and professionalism. Excellent communication skills, written and oral, with a confident telephone manner. Ability to carry out verbal and written instructions precisely and conscientiously with outstanding attention to detail. Self-motivation and tenacity to complete tasks to consistently high standards. Desirable skills/experience Educated to degree level or equivalent. Ideally with recent and relevant food industry experience. Experience of working in a food wholesaling environment. Knowledge and understanding of negotiation techniques.

Our client who are a small consultancy company offering governance support are seeking a Company Secretary offering full company secretarial services to both listed and private companies to assist with the increasing workload. This is required on a part-time basis, ideally working across 3 full days a week but would consider shorter days across 4. The role would be to assist with the day to day workload and provide general administrative support to the team. The role would consist of a mixture of PA and company secretarial work, and would include: • Assisting with Board preparation / drafting Board Agenda • Drafting of routine ad hoc minutes (accounts approval/ Board changes) • Assisting with AGM/ GM preparation • Maintaining company registers • Ad hoc project work • Team meeting minutes • Diary management • General housekeeping/ office work

Do you have an Interest in and understanding of the fashion retail market place, retail and online brands.? Are you a driver, and able to work in a rural location in South Oxfordshire? Are you looking for part time hours as follows:- Part time- 15 hours a week over 3 days, either Tues, Weds and Thurs or Monday, Tues and Weds. 9:30-2:30pm. The role:- Filing and Folder management (digital) Set up and manage all Email and Data Folders in an effective file management system. Stored and archived as per required storage timelines. Design and Creative Pack research and management As designs and creative pack come in save and file them in the correct folders. Send designs and creative packs though to customers as and when required. Process and follow through sampling. Maintain the sample columns in the price and sample trackers Process and update all sample comments and changes to sample despatch dates. Save and file all sample photos in the correct folders. Send all sample photos, despatch and tracking details to Buyers. File all samples by account. Register samples as they come in. Monitor all emails coming in from customers and make sure they are processed and actioned on the same day. Next level: Send through design specs with all sample notes and follow up any questions and amends with HQ, and the Buyers. Process all orders from customers. Create orders and send . Order labels and bar code tickets. Responsible for sending through bar code data for factory produced barcodes. File and save test reports and send through to the QA Teams. Maintain, complete and send through updated critical paths to the Buying teams as required. Follow through all pre production and shipment sample processes. Update both Factories and the Buying team with production sample despatches and approval comments. Customer Meetings Assist in preparing for customer meetings - print off packs and prepare sample presentations. Shipments: Process all shipment information Complete packing lists as required. Send Packing Lists and booking in forms to the teams in line with the required process.Making sure shipments leave on the correct ex factory date. Book shipments into the customer. Ideal candidate:- A Buyers Admin or ex-fashion buyer would be their ideal. You would need a good understanding of their products, working with factories and buying teams. As key interfaces - an understanding of how buying works and the whole culture would be good. Interest in and understanding of the fashion retail market place, retail and online brands. Person fit - Accuracy and attention to detail is key. Well organised, keen and happy to roll their sleeves up. Understands the need for providing a fast, effective, efficient and great service to customers. Nice manner and strong communication skills. Is able to communicate well and clearly with all people involved in the business - both verbally and over email. Has a positive and professional attitude and creates a good impression and the people who work within the business. There is a chance also to do some research for trend and creative packs.

Our Client, a well established charity, are looking for a Professional Standards Co-ordinator to join their busy and friendly Professional Standards Team. Reporting into the Professional Standards Manager, the suitable candidate will contribute to the maintenance and effective operation of the chairites qualifications, standards and associated assessments as well as providing operational support to the Professional Standards team. The successful candidate will maintain the charities assessment material and quality metrics reported to agreed parameters for scrutiny by Senior Examiners and Standards and Qualifications Managers, Development Managers and Quality Manager - Professional Standards and to inform decision making and continuous improvement. Experience and Skills required; Experience of analysing and presenting data Experience of working within a regulated qualification environment (Desirable) Experience of working with dispersed teams Experience of arranging meetings Experience of recording notes and actions from meetings Well-developed administrative skills Excellent PC and IT skills, including Word, Excel, PowerPoint, and item bank software Good organisational ability Able to work to deadlines and to work independently If you feel you have the skills, experience and passion we are looking for then please get in touch.

Would you like to work in lovely relaxed offices, in a rural location for a vibrant FMCG company that produce to all of the major grocery multiples. Our Client is looking for a Customer Service Coordinator to join the team ASAP until July 2020. This is working in a customer service team of 8 staff. You will be performing the following duties:- • Orders placed accurately, in line with the requested delivery date & by the warehouse deadline • Communicate any stock issues or delays to the Customers & the Account Handler, utilise correct reason code on order • Use appropriate product code for customer orders to ensure correct stock & vintage rotation • All Customer product lists kept up to date & customer codes utilised in order entry when provided • Liaise with Accounts Receivable regarding credit monitored orders & their release • Prioritise work & support other Customer Services Coordinators to ensure all orders meet deadlines • Customer queries dealt with appropriately, in a timely manner & followed through to conclusion. Ensure the Customer is kept updated at all times • Promptly investigate & log all warehouse/transport issues (e.g. stock availability, delays or failures) • Send new customer account details to 3rd Party providers & update Customer Master Database • Log & raise returns on credits database & on SAP • Provide feedback to Planning/Demand Team of unusual demand orders - attend monthly KAM demand reviews • Process consignment stock orders e.g. Supermarket & reconcile against despatched stock • Escalate any issues to Customer Service Manager • Work collaboratively & build effective relationships with key Customer Supply Chain personnel • Build & maintain effective relationships internally with Demand; Logistics; Marketing & Commercial Teams • Update & issue Status Reports for key Customers as required • Collate; complete & analyse Customer Scorecard information for monthly KPI • Origin shipping documentation checked & issued on time • All filing & archiving completed KPI’s • Timely & accurate raising of customer orders & stock issues communicated • Investigation of all issues & delays to resolution • Review & input of monthly Customer KPI data into SC Scorecard Knowledge/Skills Experience/Qualifications • High Customer Service ethic & empathy • High degree of accuracy & attention to detail • Excellent verbal & written communication skills • Organisational & time management skills • Able to work well under pressure & multi task, whilst remaining calm & patient • Work flexibly, able to take initiative & solve problems • Professional & friendly manner • FMCG experience preferred • Order Management experience • Experience of using ERP systems - ideally SAP • Good knowledge of Supply Chain processes • IT skills - Microsoft Office - Outlook; Word & Excel

Do you have a passion for customer service and fundraising? Are you bright, driven and have an excellent work ethic? Our Client, a well-known charity, are looking for their next successful Tele fundraiser to work in their fun and buzzy fundraising team in their beautiful offices on the outskirts of Reading. If you are a highly motivated and enthusiastic individual looking for a fast paced but highly rewarding role then please get in touch. The role In this exciting and busy role, you will be inspiring others to sponsor this amazing charity and donate on a regular basis. Hours: 12-8pm Salary: £8.21 an hour Key Requirements Previous experience is not essential Strong communication skills with a confident personality Extremely self-motivated Hardworking and enthusiastic Organised Proficient in MS Office (Word, PowerPoint and Excel)

Our Client are looking to recruit an experienced administrator. The function of this role is to deal with all aspects of administration and customer support on a daily basis, this will include the following elements: Working with partners and clients to ensure a smooth end to end process Checking and processing orders Data building and use of standard Microsoft Office applications Ongoing client and customer support Liaising with clients and partners to resolve delays or queries, via email and on the telephone Handling general diagnostics and liaising with various teams to resolve issues for clients The ideal candidate will have the following skills: Used to working as part of a busy team Ability to demonstrate flexibility and use initiative where appropriate to ensure superb customer service Excellent admin, time management and organisational skills A strong eye for detail Taking pride in tasks being completed both efficiently and effectively and putting the customer at the forefront of all interactions Strong communication skills, including professional telephone manner and the ability to construct well written emails Proficiency in Windows Office (Word, Excel and Outlook) is essential

Our client is a global tech company and they have an exciting opportunity for an Success Account Manager to work in their Reading operation. Key responsibilities:- - Develop and maintain strategic business relationships with small and mid size accounts to promote the Company’s products and services and profitable business relationships. Utilises detailed knowledge of products and thorough knowledge of clients’ business to consult and provide solutions that will increase value and ROI for clients. Responsible for managing the overall account relationship and serves as the 1st point of contact for customer. Works with clients on contract renewals and escalated Customer Care issues. - Demonstrate a strong knowledge of our software products, operational procedures and brings together all key operating groups supporting each client. Will have value added conversations throughout the life of the contract with customers with the ultimate goal of customer retention. Will own a territory of accounts and will ensure each customer’s expectations, growth and ROI is met and company software product is adding value. - Delegate projects/tasks to appropriate operating teams, track progress against plan and drive to completion. - Lead renewal discussions and involve sales and legal teams as needed - Lead project team meetings, engage and manage internal stakeholders for project deliverables -- Forecast and track key account performance metrics, such as, installation or support, usage, value/ROI What we’re looking for... You’ll need to have: Bachelor’s degree or relevant work experience - 5 years + in Customer Success or equivalent. Fluency in English Direct experience with a SaaS offering The ability to recognise potential revenue opportunity Willingness to travel up to approximately 15% of the time (UK&I) Proven experience in delivering technology solutions to all levels within an organisation

Our client is an established water specialist who are looking for an experienced sales person to join their team as a B2B Field Sales Representative. This role is 100% field based sales, covering the M3, M4 and M5 territory. The role will comprise of account management and new business generation. You will responsible for generating your own appointments, visiting new customers and being a traditional "door knocker" sales person. This role is heavily biased towards hunting down new business in the field and therefore a large amount of travel will be expected. The position requires you to act as a 'hub’ pulling together many parts of the business with a 'sales focus’ you will need to build and maintain many relationships internally. Personal Competencies: 1) Ability to work under pressure and achieve monthly sales targets. 2) Work on own initiative as well as part of the team. 3) Competent in planning and developing sales strategies. 4) Strong Communication skills - written verbal and listening. 5) Ability to proactively manage a varied and demanding workload. 6) Good eye and keen attention for detail. 7) Excellent customer service skills Knowledge: 1) Basic understanding of the business world. 2) Knowledge of sales cycle in a business to business role. 3) I.T Literate. Key Requirements: 1) Proven sales track record. 2) Cold calling experience. 3) Full, clean UK driving licence. Salary - £25K + OTE

Our client specialise in data and software and sell a subscription membership for data used globally. They are currently recruiting for a fluent German speaking Inside Sales & Retention Assistant Purpose of the Role Maximising Inside Sales & Retention business opportunities generated by e-commerce, subscription renewals, campaigns and upselling activities on a global scale. Key Responsibilities/Tasks Responsible for achieving an Inside Sales & Retention revenue target Ensuring customers and prospects understand the key features and benefits of their products Answering inbound enquiries Making outbound calls to follow up on leads generated by E-Commerce visitors Contacting customers opting to not renew their subscription to retain and renew their business Identifying and maximising upselling opportunities Providing daily and weekly feedback to Inside Sales & Retention Manager on sales activity Requirements Fluent in German and English At least 2 years of experience within a sales role Proven track record of achieving targets and driving growth Team player, Autonomous, Self-Motivated Excellent communication skills (oral, written, presenting)

Working for one of the premier property companies in the South East, with a great team, lovely offices and superb working environment. You will be using your experience in digital and Marketing skills, and reporting to the Marketing Manager your main responsibilities will include maintaining and updating all property portals; evaluating performance of campaigns; assisting with the production of marketing brochures and organising signage installation for all of the subsidiary’s prestigious developments. To support the Marketing Manager in the delivery of marketing KPIs of the 5 year plan. The Marketing Coordinator will need to liaise with third parties and internal stakeholders, such as creative agencies as well as technical and construction teams, to ensure that all marketing is up to date and in line with Company standards. Ensuring the accuracy and availability of relevant marketing data to allow the marketing manager to analyse and determine best course of action Coordination of new development uploads to the website with Group Digital Marketing and on-going presentation of special offers, photography and videos as required on a plot specific basis Maintaining the accuracy of the information presented to market via online property portals (Rightmove, ZPG) Liaising with Group Digital Marketing team to ensure social media information is relevant and current Assisting the Marketing Manager with the proof reading advertising/marketing materials to ensure accuracy and appropriateness in line with the brand tone of voice Coding approving invoices (as required, to appropriate sign off levels) Assistance of on site signage installation process and on-going maintenance thereafter Liaising with internal teams to ensure marketing dates are in line with expected delivery dates Assisting the Marketing Manager in the maintenance of Marketing Plan timelines to show the critical path of future developments to brief external suppliers Carrying out any required Market Research, ensuring that sales teams are collating relevant, up to date competitor information. Attending monthly marketing meetings, to discuss current and future developments Involvement in the pre-purchase stage of market planning as required Co-ordinating with Rightmove and Zoopla to gather best price guides in preparation for 'coming soon’ campaigns Communicating with technical/architects about launch dates and signage locations and installations

An exciting opportunity has arisen due to internal promotions to be part of an existing successful sales team working for a global software and technology company. The existing team of 10 require a Business Development Representative to be purely office based working closely alongside the Account Managers in being responsible for 3/4 of the sales cycle. Key Tasks: Generates qualified appointments with key stakeholders who have decision making authority Maintains a sales funnel of high value leads that meet BANT criteria Surpasses personal targets and possess a clear understanding of performance metrics Identifies new sales opportunities and lead sources through the qualification process Responsibilities: Maximises territory potential through targeting prospects, qualifying, identifying needs and demand creation Generates new target prospects through research, networking, and referrals Converts leads to sales opportunities by identifying alignment of critical business needs with company's solutions which differentiate the client from competitors Works closely with sales management to prioritise opportunities and execute sales strategies to exceed quota expectations Responds to customer enquires quickly and manages an effective contact strategy Submits standard sales metrics, such as; weekly forecasts, pipeline, funnel, monthly progress and business reports on a regular and timely basis Maintains the CRM for opportunity and contact management Is fully compliant with sales processes and procedures Required Skills and Experience: A minimum of 3 years related new business sales experience (experience selling software solutions is preferred, but not essential) Strong territory and contact management skills required Possess strong consultative and solution selling skills A working technical knowledge of SaaS and Cloud Computing Experience in developing excellent relationship and networking skills Experience working in both independent and team environments is essential Excellent communication skills (written and verbal) and a good listener Enthusiastic, high degree of integrity, self-motivated, positive attitude, proactive approach to work, and a confident approach to closing business A desire to understand a product in depth and passionate about communicating customer benefits New business and appointment setting experience is vital Must have a competitive character and be passionate about what they do, and why they do it

This is a key role within a busy sales team ideal for someone wanting to build their career in Sales, within this highly successful corporate Software Company. Due to business growth, they are looking to take on 4 x Software Sales candidates or trainees if you have a genuine desire to work in this industry. You will be responsible for:- Generating opportunities across all products Contact businesses via telephone/email to promote products and services Answering customer queries Cleaning and updating customer prospect data Candidates require:- Previous sales or telesales experience Aany knowledge of banking/financial services would be highly desirable Eexperience in Salesforce Candidates need to have strong communications skills Strong time management Tenacious Sself motivated Enthusiastic Base salary is £22,000 with OTE of £10,000

As a top 20 SaaS leader, our client hires the top talent and empowers them to do their best work.

They combine the fun and excitement of a start-up environment with the resources,

operational excellence, and brand recognition of an established tech giant.

They're growing! This is a new position on their Global Success team with the opportunity to

have a major impact on Customer Success. They need your strong leadership, sense

of urgency and attention to detail to build on existing programs.

This role is responsible for delivering product training to new and existing customers on their tech solution with a strong focus on customer satisfaction. The primary functions of this job include making outbound calls to schedule training, delivering virtual training sessions (via WebEx), developing training materials, and documenting training tasks in the SalesForce CRM.

Responsibilities with the position include:

• Training and onboarding for new customer accounts.
• Providing the initial and ongoing product training to the customer base.
• Structuring presentations to fit the customer needs and circumstances.
• Preparing and scheduling virtual training sessions.
• Creating and producing user guides and web training modules.
• Serving as a subject matter expert to others.
• Preparing for and conducting new employee product training.
• Following-up with larger customers to validate the implementation experience and completion.
• Performing miscellaneous job-related duties as assigned.

You’ll need to have:

• Bachelor's degree or relevant experience.
• Experience explaining complex technical product features to a broad audience, including those without technical backgrounds.

Even better if you have:

• A degree.
• Three or more years of prior customer service experience.
• Three or more years of experience in software training.
• The ability to communication complex concepts with clarity and enthusiasm.
• Exceptional planning and organization skills.
• Excellent verbal and written communications, including the ability to communicate across various levels (both internally and externally).
• The ability to learn new systems, software, and tools.
• Experience with and knowledge of Google’s G Suite (e.g., Gmail, Sheets, Docs) or Microsoft Office Suite (e.g., Outlook, Excel, Word).

The Role

We are seeking to recruit a dynamic, proactive Legal Secretary who can support multiple Fee Earners up to Partner level. The role is on a permanent basis, the successful candidate should be confident liaising with clients, proactively organising and managing diaries and taking the lead on tasks to ensure a seamless service is provided. You must have the ability to work under pressure, with high volumes of work and meet tight deadlines.

Key Skills & Experience Required

o Previous experience within a similar role

o Experience in residential conveyancing i.e. can complete AP1s, draft SDLTs, apply for OS1s SIMs and searches etc (online), chase solicitors and Local Authority’s etc when required, issue contract packs, close down files etc (preferable)

o Excellent typing speeds

o Efficient diary management skills

o Strong communication skills (both written and verbal)

o Excellent organisations skills

o Attention to detail

o Previously has used a case management system

o Organised with time and documents

o Ability to work on own initiative

o Flexible, can do approach

o Team player

Previous experience within an RDU department would be a distinct advantage, but is not essential

JOB PURPOSE: Senior Support Rep for our Tier 2 customer & engineering technical support team in a fast paced, growing GPS fleet services company. The job holder will be a senior professional within a small multi-functional & highly skilled team handling a variety of questions and issues from customers and installers. They can be relied upon to take on a higher quantity and/or more complex issues and activities. The position mentors entry level and less experienced Technical Support Specialists.

WORKING HOURS: The Helpdesk operates a shift pattern between 8am-6pm Monday to Friday. Typical hours include the early shift (8am-4pm), middle shift (9am-5pm) and late shift (10am-6pm), with half an hour for lunch and 2 x 15min breaks. The Senior Support Rep will predominantly operate a 9am-5pm shift but may be required to work any of these shifts as necessary, and may change on a day-to-day basis. Due to the nature of the business and this role, from time to time the job holder may be required to work outside these hours, including weekend work.

MAIN DUTIES include, but are not limited to the following:-

• Providing technical support to our 3rd party installers for service work and new installations.
• Handle emails from customers, colleagues and 3rd party engineering providers.
• Diagnosing and troubleshooting Hardware issues, scheduling service work with engineers as the last resort.
• Ensure engineering issues are identified and escalated in accordance with company handling policy and guidelines.
• Identifying Software issues/bugs and transferring to App Support.
• Handle incoming escalations. Liaising with customers and internal support teams - App Support, Finance or Sales - to resolve/escalate issues further.
• Follow up with internal and external parties to ensure customer issues are addressed in a timely manner.
• Make follow up calls to ensure customer is satisfied with the resolution of their issue/query. This will include follow-up calls regarding post-case surveys.
• Handle Credit Requests from Finance/other internal departments.
• Guide and assist Tier 1 and 2 (and other departments) on process related questions and provide viable solutions with speedy execution.
• Assisting with new Product/feature releases.
• Assist with auditing cases and calls.
• Taking the lead in investigating and resolving any queries for major accounts.

OTHER DUTIES include, but are not limited to the following:-

• Provide feedback on Customer requests/suggestions for changes and improvements to the system and other areas of service.
• Provide support & assistance to engineers, providing them with courier details for new & service kit.
• Undertake ad-hoc projects as required.

Required Skills / Experience/Attributes:

• Proven demonstrable track record of same or comparative professional experience.
• Basic electronic hardware & software troubleshooting experience.
• Understanding of mobile devices, GPS & GSM networks.

• Mentoring/coaching less senior teammates

• Strong problem solving skills; gathers and analyses information skilfully.
• Excellent written and verbal communication skills, especially the ability to listen and comprehend effectively.
• Ability to work independently planning their own agenda with little/no supervision.
• Capable of sensitively managing difficult or emotional customer situations together with building rapport and trust for the future.
• Ability to instinctively comprehend and, where appropriate, escalate issues efficiently and appropriately.
• Prioritise effectively within tight schedules and a dynamically paced environment.
• Enthusiasm and positive attitude in context to the role.
• Strong work ethic and customer service orientation with outstanding integrity and ethics.
• Commitment to professionalism, follow-through and attention to detail.
• Superior internet and computer skills.
• High technical aptitude for assimilating technical concepts and new technology.
• Ability to work flexible shift, which may include early morning hours, late night hours or weekend hours, as and when required.

Desired Skills:

• Experience with support applications, tools and processes.
• Experience delivering both hardware and software support services.
• Experience in systems engineering in GSM wireless networks, mobile devices and GPS.
• Experience in vehicle tracking and diagnostics (Telematics)
• CS or Engineering background a plus
• Experience with PC/MAC browsers, Excel, Microsoft Office
• Preference for Verbal, comprehension and written European language skills to a satisfactory standard.

Full training will be given in our Reading office.

Are you an experienced Events Professional looking for your next challenge? Our client is looking for an Events Executive to join the Marketing team and manage their events programme.

Main Responsibilities:

• Spearhead the event strategy, working with Head of Marketing to identify key opportunities, form and deliver the annual plan of events in line with determined themes, geographic locations, market and business needs etc.
• Manage the process of events from start to finish, including attendance at conferences and trade shows. Successfully planning, promoting, inviting and delivering the events (including arranging items like catering, AV, etc).
• Use past experience to implement a structured approach to events which is efficient and makes it easier for future events to replicate past success and avoid previous pitfalls.
• With the support of the Marketing Manager and Marketing Executive, maintain good pre and post event communication and obtain CRM/Influencer attendee target lists.
• Work with Marketing Executive to align the Insight Magazine/social media etc., with event themes
• Work with Sales Manager and Head of Marketing to ensure sufficient resource and organise a people plan for the events is created and communicated well. (including attire, timings, locations, contacts, feedback, breaks etc.)
• Work with Marketing Manager and Head of Marketing to support you with marketing materials needed and design requirements including creating and obtaining approvals/accreditations for PowerPoint presentations for events.
• Use research and findings of key customers and industry topics to maximise event appeal, create interesting topics and attract relevant clients, speakers and partners.
• Book and organise inbound CPD presentation booking requests including post presentation certificate/follow up
• Based on prioritised customers and influencer lists, reach out to companies to arrange CPD presentations at their offices. Logging actions, contacts and details in CRM so follow up actions required to ensure clientele are satisfied adequately.
• Arrange post project feedback meetings with jobs finishing to enable client feedback questionnaires and photography. Including logging responses.
• Negotiate event contracts and requirements with venues/organisers/partners and ensure relevant payments are made in line with approvals and budgets.
• Event reporting; working with the Marketing Manager to regularly report on event metrics and demonstrate event ROI.
• Oversee the purchase and coordinate event inventory including print of items (bus. cards etc) and gifts etc.
• Sales support/marketing with organised leaflets, documents, PURL’s or power points etc as required.
• Build relationships with Influencers and partners to obtain their presence & gain testimonials. Including introducing influencers and help secure appointments, content and video input etc.
• Provide logistics support for events

Desired knowledge and experience:

• Thorough and well organised
• Good coordinator, strong communicator and proactive
• Ability to manage resources, budgets & reporting.
• Able to perform in a highly dynamic, rapidly changing environment.
• At least two years of active event marketing.
• Proven experience of successfully implementing corporate events/ trade shows / conferences.
• Marketing or events related qualification preferred but not essential

Salary and benefits:

• £25-30K + annual performance related bonus of up to 20%
• Free parking, great pension, free lunches and healthcare insurance
• 22 days holiday, which increases after long service

Are you a Marketing Manager look for the next step in your career? Our client is looking for a Marketing Manager to join their team:

Main responsibilities:

• Create multi wave campaigns in line with Marketing Communication (Marcomm) Plan to include:
  
  • Segregation of CRM data into groups of relevant personas (e.g. based on project requirements)
  • Creation and sending of E-shots through CRM
  • Analysing and sending of follow up wave campaigns based on activity following initial waves
  • Measuring and reporting on success of campaigns to ascertain what worked well and what can be improved for the next
• Manage content and distribution of company insight magazine and other publicity items
• Finding images/videos, creating wording and posting daily social media posts (particularly LinkedIn) with content, in line with campaign theme
• Analyse CAB downloads
• Manage potential projects list
• Coordinate relationship marketing
• Monitor brand statistics and liaise with the client with their project statistics
• Conduct post project review meetings with clients
• Manage marketing collateral and website content adhering to the company brand guidelines
• Create and implement ad hoc design items, videos and social media content

Desired experience and knowledge:

• 3-4 years marketing experience, including atleast 1 year of managing a team
• Marcomm and digital marketing knowledge
• Content writing and creation
• CIM or Marketing Degree
• Adobe Creative Suite
• Graphic Design

Salary and benefits:

• £35-45K as well as a performance related bonus of up to 50%
• Free parking, great pension, free lunches and healthcare insurance
• 22 days holiday plus bank holidays which increases after long service

Our client is looking for a Residential Development Completions Assistant to join their team.

Duties & Responsibilities

• Preparing letters and documentation
• General administration i.e. filing, faxing, photocopying etc
• Scanning and binding legal documents
• Updating and maintaining databases
• e-filing correspondence
• Understanding different client needs
• Archiving files

Key Skills & Experience

• Previous experience within a similar role
• Strong communication skills (both written and verbal)
• Excellent organisations skills
• The ability to work under pressure and meet deadlines.
• Attention to detail and high levels of accuracy
• Organised with time and documents
• Ability to work on own initiative
• Flexible, can do approach
• Team player

Our client is looking for a Global Head of New Market Development to join the team.

The responsibilities will include:

• Supporting the global salesforce - Understanding the defined sales processes and suggest appropriate action when non-adherence to compliance has occurred
• Quality assurance protocols
• Achieves sales training operational objectives by contributing to sales training information and recommendations to strategic plans and reviews, preparing and completing action plans, implementing production, productivity and quality standards, resolving problems, completing audits, identifying trends, determining sales training systems improvements and implementing changefor the company's range of products
• Quantifiable business improvement post, a specific country assignment/visit
• Determines training requirements for company products by studying BU’s sales and marketing strategic plans and current sales results; conferring with the Global Head of Sales Training, In-market sales managers and In-market VP’s, reviewing results of trainer coaching, evaluating training effectiveness
• Develops company products Sales Training resources by designing information systems, maintaining libraries and databases, building interactive and integrated job support systems (Training collateral, such as Video’s, Presentations, Training Event’s, etc.) in partnership with Global Head of Sales Training and the Global Head of Contact Centres
• Develops managerial results by orienting new managers, conducting management training programs, providing learning resources, coaching individual managers to realise and maximise company products performance
• Delivers a sustainable Sales model that forms the engine of the whole sales model as it pertains to company products
• Uses data from sales systems (CRM, Dialler, etc.) to drive their deliverables
• Builds a community of local/BU Sales professionals
• Drives and orients the company products sales model to be one of default to Rental
• Work the pipeline to help drive sales across markets and within Business Units

Are you an experienced commercial sales professional looking for your next challenge? An exciting opportunity has arisen for a Global Accounts Development Manager.

As the Global Accounts Development Manager you will be required to take on the following:

• Support the Director of New Channel Development in developing and driving the group’s Global Accounts business
• Carry out and manage research, data collection and analysis in support of initiatives - refine, manage and own the global database and pipeline
• Negotiate global and multi-national agreements on behalf of the business
• Manage and create agreement frameworks, launch plans and implementation plans
• Join the dots across multiple CRM systems in service of unearthing warm sales leads
• Support local relationship manager (sales leader) in the markets in pursuit of global opportunities
• Support in the execution of global account initiatives
• Own and maintain global accounts database, monitoring and reporting
• Influence and drive engagement across the group
• Participate in client meetings
• Work in cooperation with group functions and subsidiaries globally
• Form a part of the commercial "think-tank" for the group, under Chief Commercial Officer

Essential

• Graduate calibre
• Proven track record of delivery in a sales environment
• 6-7 years key accounts sales / business development experience - prerequisite
• Strong analytical skills - commercial, operations, financial
• Strong presentation and communication skills, oral and written (English fluency a must)
• Selling skills - external and internal
• Strong data management skills
• Strong relationship management skills
• Strong commercial awareness and understanding of business environments - key to success in this role
• Experienced in working directly with senior management teams
• Creative, innovative, resourceful, fast learner, independent, gets things done

JOB PURPOSE: Provide Tier 2 customer & engineering technical support in a fast paced, growing GPS fleet services company. The job holder will work as part of a small multi-functional & highly skilled team handling a variety of questions and issues from customers and installers. MAIN DUTIES include, but are not limited to the following:- Handle incoming calls from our Contact Centre, which would be transferred from customers, raising and investigating cases in Salesforce.com and responding to customers as necessary. Providing technical support to our 3rd party installers for service work and new installations. Handle emails from customers, colleagues and 3rd party engineering providers. Responding to voice messages from installers left during busy times/out of hours. For all contacts relating to an existing open issue, the job-holder is required to add a note to an existing case. Diagnosing and troubleshooting Hardware issues, scheduling service work with engineers as the last resort. Ensure engineering issues are identified and escalated in accordance with company handling policy and guidelines. Identifying Software issues/bugs and transferring to Development, escalating high priority issues as necessary. Liaising with internal support teams - Development, Finance or Sales - to resolve/escalate issues. Managing customer and engineer subcontractor billing and payments using Netsuite to the highest level of accuracy. This will include End-of-Month wrap-up reporting. Follow up with internal and external parties to ensure customer issues are addressed in a timely manner. Make follow up calls to ensure customer is satisfied with the resolution of their issue/query. OTHER DUTIES include, but are not limited to the following:- Provide feedback on Customer requests/suggestions for changes and improvements to the system and other areas of service. Provide support & assistance to engineers, providing them with courier details for new & service kit. Undertake ad-hoc projects as required. Team and Individual Performance Achievement Required Skills / Experience/Attributes: Problem solving skills; gathers and analyses information skilfully. Good written and verbal communication skills, especially the ability to listen and comprehend effectively. Ability to work independently planning their own agenda with little/no supervision. Capable of sensitively managing difficult or emotional customer situations together with building rapport and trust for the future. Ability to instinctively comprehend and, where appropriate, escalate issues efficiently and appropriately. Prioritise effectively within tight schedules and a dynamically paced environment. Enthusiasm and positive attitude in context to the role. Strong work ethic and customer service orientation with outstanding integrity and ethics. Commitment to professionalism, follow-through and attention to detail. Superior internet and computer skills. Aptitude for learning new technology. Ability to work flexible shift, which may include early morning hours, late night hours or weekend hours, as and when required. Desired Skills: Basic electronic hardware & software troubleshooting experience. Understanding of mobile devices, GPS & GSM networks. Experience with support applications, tools and processes. Experience in systems engineering in GSM wireless networks, mobile devices and GPS. Experience in vehicle tracking and diagnostics (Telematics) CS or Engineering background a plus Experience with PC/MAC browsers, Excel, Microsoft Office Preference for Verbal, comprehension and written European language skills to a satisfactory standard. Full training will be given in our Reading office.

A Business Development Manager is required to take on the following: Key Accountabilities Checking of pre-qualifications Managing the receipt, completing, perfecting and sending out of tender documents. Strict deadlines to maintain Reporting to the Sales Director The territory will cover parts of London, Berkshire Surrey, Sussex and Kent and surrounding postcodes Working from the office base in Wycombe you will develop business within public/private sectors who have a need for contract cleaning services, initially this will be new business but with some contract renewal responsibility There is a database that can be used for sales but some research will need to be qualified, telemarketing support will also be provided 30% of your time will be spent completing tenders and prequalification forms for public and private sector prospects and 70% will be spent utilising all new business methodologies You will be responsible for the whole sales process from cold calling, booking appointments, diary and territory management, site surveys, tendering, presentations and cross-selling of other services, however tender opportunities will be given. An annual target of £750,000 will be expected Essential Self-driven, confident with a clear focus on quality Results orientated with a positive 'can do’ manner Able to liaise confidently with clients and subcontractors Ease of building relationships with clients Able to self-motivate and work on own initiative Team player A competent writer of business letters and other documents An excellent communicator - oral, face to face and telephone An understanding of the need for consistency within the company’s branding and marketing materials including the website

Our client is a top 20 SaaS leader, and talent is the most important component to their success. Our client hires top talent and empower's them to do their best work. They combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant. The Senior Implementation Specialist is responsible for managing the successful implementation of SME projects (50-99 units) within EMEA Services. Main duties of the role are being the single point of contact for onboarding new SME customers. This involves running an orientation call, planning installation & training, checking the system setup & managing a controlled handover to Success Account Managers to ensure customers’ business objectives are met. In this role you will work closely with various internal functional groups including Sales, Scheduling, Training, Customer Success & Support, as well as across all levels within a customer organisation. Strong communication, good networking & interpersonal skills are essential. Level of Work: Work assignments vary in complexity & require conceptualizing, reasoning & interpretation skills. Individuals in this role work independently & are responsible for driving continuous improvement in implementation standards, operational processes & customer engagement throughout the customer journey in Deployment Services. Essential Job Functions: Single point of contact, ensuring that the onboarding of new SME customers is carried out on schedule ORIENTATION: Run the internal 'kick-off’ & customer orientation call to confirm contact roles & provide a 60-day walkthrough GETTINGREADY: Complete pre-install checks, arrange installer engineers, validate completed details & confirm the scheduled training SETUP: Provide login details, check user setup, monitor setup & discuss config settings FINALCHECKS: Verify trackers are installed, information completed & ensure training delivery is completed READYTOGO: Run the 'close-out’ call, ensure handoff criteria are met & manage the handover to Account Managers (SAMs) Manage change as part of customer onboarding to handle changes in scope e.g. missing features, corrected information, new features etc Anticipate & effectively resolve issues & mitigate risks throughout the implementation Provide effective communication, influence positively in situations of conflict & ensure excellence in all aspects of implementation Assist SAMs with the implementation and upsell features for existing customers. Look to provide a success road map for the customers & internal stakeholders (Sales, SAMs & Support). Provide consultancy to help existing SMB customers with system setup & early adoption issues What we’re looking for... You’ll need to have: Bachelor’s degree or relevant work experience. 2-3 years experience in the successful delivery of implementation projects for SMB clients. Experience in installation scheduling, account management, training or customer support Technical acumen with a proven ability to quickly learn new skills & assimilate new technologies Intermediate MS Office/G Suite - MSProject; Excel/Google Sheet Even better if you have: A degree Background in SaaS solutions or web-based applications One of PRINCE2 Foundation; Agile Foundation or ITIL Foundation Proficient in a second European language (Business fluent) Customer focused with a willingness to accept & take ownership of issues Able to communicate complex concepts with clarity & enthusiasm Exceptional planning & organization skills

To work for a small but growing independant IT and PM consultancy recruitment business and due to client demands and the growth of the business, require Recruitment Consultants. Ideally who have worked within the tech/telco sector. To work independently within a team environment, be self-motivated and able to manage your own time. You must be a committed to building your knowledge of the sectors this co. operates within and the services they provide. In order to achieve this, you will :- Place suitable candidates to meet client requirements in order to achieve revenue in line with corporate and personal goals Develop and manage client and candidate relationships, to ensure high levels of customer satisfaction and quality standards Support the wider team with resourcing contract or permanent positions, administrative duties Cover other consultant’s desks during periods of absence. Responsibilities: Place suitable candidates to meet client requirements in order to achieve revenue in line with corporate and personal goals Identify, progress and convert sales leads as required Proactively and consistently strive to identify and obtain new business opportunities Source suitable vacancies in line with company policies and sales procedures Manage and profitably develop client relationships Establish and agree terms and conditions of service Identify and attract candidates using all appropriate methods to satisfy job requirements Monitor responses/applications received and make sure that candidate’s applications are processed efficiently Shortlist and present suitably qualified applicants against defined job vacancies Manage the recruitment and selection processes by effectively liaising with the client, candidate and internal teams Successfully place suitable candidates with clients Ensure all necessary administration, payment and aftercare services are concluded in line with company policies Understand and meet agreed KPIs (vacancies taken, calls made, interviews etc) Meet and exceed agreed financial targets (Industry recommend levels, 3:1, revenue to salary) Contribute to team meetings as appropriate Write and Publish adverts for vacancies on Major Job boards and social Networks Search for Candidates on Job Boards To be fully conversant with Linked-In, building your own specialist Network, comfortable making approaches to passive candidates Develop your networks through cold calling, referrals, meetings, market Intelligence Ensure current relationships are developed, maintained and maximised. Attending face to face meetings with clients and candidates as required; on premises or off-site Increasing market presence through personal marketing activities and referrals/ testimonials Be accountable for your quality of your output and wider delivery Consistently tracking your activity and capitalising on all available opportunities Develop and manage client / candidate relationships, to ensure high levels of customer satisfaction and quality standards Ensure that candidates and clients receive a professional and comprehensive recruitment service at all times Job description Comply with company management systems, payroll and billing policies and procedures including accurate database management Develop expertise of market rates and conditions within your sector in order to consult with candidates and clients Conduct professional discussions with clients and candidates using all mediums as appropriate Seek and provide feedback in a professional manner at all times to candidates and clients Conducting regular service reviews with both clients and candidates to ensure continuous improvement Person specification: Essential Confident, reliable, authentic, Self-motivated and able to identify opportunities Dynamic, passionate, determined, Tenacious and resilient Ambitious, driven and determined to achieve targets and objectives Problem solving, influencing, questioning and listening skills Friendly, compassionate and cooperative Our business is driven by our values and the way we work. Desirable Previous recruitment experience Experience of relevant market sector Experience of a customer focused and sales role Demonstrable ability to develop business relationships

Part time Legal Secretary required for a modern Law firm to work:- 22.5 hours a week 9-5.30pm - Tuesday, Wednesday, Friday The Role Our client is seeking to recruit a dynamic, proactive Legal Secretary who can support multiple Fee Earners up to Partner level. This is a part time position, working 3 days a week, ideally on a Tuesday, Wednesday and Friday. The successful candidate should feel confident liaising with clients, proactively organising and managing diaries and taking the lead on tasks to ensure a first rate and seamless service. Duties & Responsibilities Audio typing (Big Hand) Typing and drafting correspondence Amending documents Diary Management Booking meetings Assisting with and drafting bills Arranging and booking travel and accommodation Opening, maintaining and closing files Archiving files Updating and maintaining databases Scanning and preparing documentation General administration ie. filing, faxing, photocopying etc Key Skills & Experience Previous experience within a similar role Excellent typing speeds Efficient diary management skills Strong communication skills (both written and verbal) Excellent organisations skills The ability to work under pressure and meet deadlines. Attention to detail Organised with time and documents Ability to work on own initiative Flexible, can do approach Team player Previous experience within an Restructuring department and/or fluent Russian language skills would be a distinct advantage, but are not essential