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At Delaney Browne we welcome applications from a broad range of candidates across all areas of the community.  Ultimately, we want the best person for the job, but we also want to encourage and invite appliations from people across the spectrum, regardless of race, religion, ethnicity, sexuality or disability.   

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p/t or f/t Office Admin

Posted Date - 08/12/2023

pound icon 0 - 23500

pin icon Surrey - Chertsey

clock icon Permanent

link icon vc4197

Job description Office Admin Assistant - Client Support

Working in a small chartered accountants, where you will be front of office on the phones to clients, taking payments, emailing and invoicing.

Your professionalism and spoken english is key, and they would prefer someone who is not ambitious as there is no room to grow.

If you are a parent looking for part time school hours, they could accomodate 9 or 9:30-3pm across 5 days.

The role is 100% on site.

The team are so friendly, and highly professional. part or full time -

key duties:-

· Answering of telephone and assisting clients, screening calls and taking detailed messages

· Post in – opening of post, scanning and filing in relevant folders- ensuring relevant department is notified

· Franking of outgoing post and make sure gets to the post box before 4.15pm.

· Reception duties, - greet visitors, deal with clients

· Filing of documents

· Assist with archiving of files

· Working with office manager in daily processing of documents as and when required

· Typing and assisting partners as needed

· Taking payments and preparing banking

· Ordering of stationery and consumables

· Assist office manager where necessary - ad hoc jobs

Must be MS Office proficient

Have an excellent command of english and are happy working in a traditional small team.

Ideally to start end of January 2024.

Job Types: Full-time, Part-time, Permanent Salary: £23,500.00 per year

Expected hours: 30 – 40 per week

Benefits: Company pension Free parking On-site parking

Schedule: Monday to Friday Ability to commute/relocate:

Customer Service/Property/lettings- Temp - 3 months Jan start – High Wycombe

Posted Date - 04/12/2023

pound icon 28000 - 30000

pin icon Buckinghamshire - Wooburn Green

clock icon Temporary

link icon vc3637

Job description Customer Service/property/lettings- Temp - 3 months - JAN START

New £14.75 - £15.00 per hour Wooburn Green, Buckinghamshire

Temporary, full-time 3 months

Our client is looking for a brilliant communicator and someone who excels in thinking on their feet, dealing with customer problems and complaints over the phone , and providing a first class level of customer service to their clients.

This is dealing with a high end house build, and the customers are mostly calling with problems and issues relating to their newly bought house. These houses are expensive, and the person at the other end of the phone needs to reflect the high end level the customer expects.

Calm, controlled and problem solving nature is ideal.

Working in a wonderful team of 8 people, all on hand to guide and train you through the systems and processes, so all you need to bring to the party is a really strong level of customer communication and gravitas.

The temp role is to start Early Jan 2024 depending on a face to face interview.

Key tasks:

o All new communications:- Telephone Calls - Answer within 3 rings.

Log all calls to a Case Prepare to receive automatic voice message call backs.

Emails - Are auto-acknowledged within 24 hours. Coordinator response within 48 hours. Actioned & allocated within 3 days.

Where inspection not required.

o Welcome letters to be automatically sent out upon assigning a transfer case, within 48 hours of Legal Completion.

o Courtesy calls to be carried out within 3 days after Legal Completion.

The Coordinator will receive an automatic task to carry out this action.

o Customer Contact Plan/ - Coordinator to create tasks for Courtesy Calls @ 3 weeks, 6 weeks, 12 weeks, 24 weeks & 32 weeks from legal completion date.

o Customer Issues to be logged onto the system prior to inspection.

o Defect inspections MUST take place within 5 days of customer notifying us of issue.

o Customer Issues - 8-week period - Manage contact within new guidelines.

o Daily responsibilities - Focus on working consistently through Tasks and CS Admin In-box.

o Manage resolution of customer issues.

Tasks - every open case must have a task to show what the next step is.

o Manage contractor performance in resolving issues/defects.

o Report poor performing contractors to Customer Service Manager.

o Log ALL contact - Keep regular contact with customer the day before repairs are to take place and after ensuring the customer is happy with the quality of the repair & service provided.

Salesforce System o Log all new customer issues/defects onto system within 48 hours.

o Ensure accuracy of information being input onto system.

o o Where 3 or more contractors are involved in a customer case, the coordinator is to personally manage/totally control the resolution of the entire case, not send out Defect Instructions to each contractor. o When issue/defect is resolved and customer happy, ensure remedy information is recorded onto system and then closed.

o Update Salesforce with all progress & costings.

o Ensure all Cases are assigned to correct person.

o Calendars for Operatives

o Effective Management of Operatives diaries.

oCost Management o Manage own budget - £500

o Where a repair cost exceeds budget allowance, the Customer Services Co- coordinator MUST seek authority from a Customer Service Manager.

o Managing contractor costs -

o Manage each case from a cost, quality & customer satisfaction perspective.

o All invoices whether recoverable or not are authorised by a Customer Service Manager.

o Recovery of costs - Contra charges to parties responsible.

o o Customer Satisfaction Surveys - Recovery of 5 Star Status

o Carry out Welcome Calls within 3 days after Legal Completion.

o Where Transfer of the Customer has taken place to Customer Service, the Co-ordinator must liaise with the customer directly to recover survey. (Work in conjunction with Site Teams)

o Improve scores - more pro-active communication with customers.

o Identify potential negative customers - report to Customer Service Manager for action.

o Improve response rate - regular contact with customer through "Tasks"

o Teamwork - Building better relationships with colleagues & Contractors

o "Put a voice to your name & face to your voice"

o Regular visits to site.

o Meetings with Customer Service Managers to discuss issues/problems on your allocated developments.

o Attend Customer Service Team meetings.

o Attend Customer Service Team "Friday-Friday" Teambuilding Lunches.

o Meet & Greet Site & Sales Managers for new developments

Job Types: Full-time, Temporary contract Contract length: 3 months Salary: £14.75-£15.00 per hour

PMO Construction

Posted Date - 29/11/2023

pound icon 42000 - 44000

pin icon Berkshire - Reading

clock icon Permanent

link icon vc4192

Job description Programme/Project Manager - Construction (FTC 12 months)

£42,000 - £44,000 per annum, OTE

Reading, Berkshire

Contract, full-time 12 months

Are you a seasoned PMO pref worked within the Construction sector or Manufacturing in the UK?

Are you looking for a 12 month Fixed Term contract?

Our client has the following post:-

As a rapidly growing medium sized business, our client needs to stay at the crest of digital transformation.

To drive this forward they are looking for a forward thinking and creative Contracts Manager

One to ensure the efficient running of contracts by effectively managing programming, commercial aspects and all resources associated with the projects and to ensure that a quality service is provided to the customer.

Overall Purpose:

Responsible for overseeing the operations of the Logistics and Vesting teams within the Supply Chain department, including managing the contract projection model and forecasting revenue.

Duties and Responsibilities

Setting an example of positive leadership and teamwork for others by striving to achieve the company’s strategy and goals.

Overseeing vesting scheduling Supervising free issue process (with logistics) Weekly free issue delivery schedules to be sent to all the suppliers.

Regular communication channels are set up with all the suppliers to monitor and track the progress of the free issue parts.

Managing of the contract projection model

Forecasting revenue, and what will happen and when in line with the production plan, working with purchasing, production, and the contracts manager.

Ensure all projects in the contract projection model have a revenue forecast. Monthly revenue projections are circulated, and weekly revenue meetings are held with the finance team and contracts managers to monitor progress and analyse areas of slippage and increase.

Free issue and vested parts delivery dates are aligned with revenue projection model. Manage the split of revenue projection between different products and suppliers.

Trial the cash flow process on 10 projects adding both costs and revenue projection to the Contract projection model to build a cash flow model on each project.

Hold weekly revenue meetings with the Finance Team to monitor progress and check areas of slippage/increase.

Run slip/boost analysis at the end of each month once all applications have been issued and circulate findings to the team.

Vesting Liaise closely with the Commercial Team to ensure Vesting Certificate templates are available for each of the new projects and that these have been checked and approved for use ahead of first application.

Engage closely with the Buyers to ensure they have the vesting wording required when preparing vesting labels to issue to our suppliers with our orders.

Work closely with the Finance Team each month to ensure they have the information they require (quantities) on the vested items to enable them to compile the application.

Produce detailed Vesting Packs (schedules, certificates, and photos) to accompany applications.

Collaborate with supply chain partners to ensure that the vested items are labelled/stored correctly ahead of vesting visits.

Liaise with clients and the Finance/Commercial Teams to resolve any queries that arise around vested items.

Ensure the various platforms (PowerApps, Smartsheet etc.) are kept up to date with accurate vesting information on a regular basis.

Tracking Free Issue Parts Work with the Buyers to ensure free issue material deliveries are on track to meet production and application dates (for vested items).

Ensure the Free Issue Materials Smartsheet is kept up to date with latest expected delivery dates and current locations. KPI’S A Free Parts Issue and Vesting improvement process has been set up.

Monthly revenue projections on all projects are circulated and weekly revenue meetings.


Degree, HND, BTEC or similar (preferred but not essential)

Full UK Driving License, preferably clean. Project Management Certification would be preferred.

Experience: Intermediate level of proficiency with MS Office; including Word, Excel, PowerPoint Good skill level with construction/ project management software

Outstanding ability to prioritise and proactively move forward multiple tasks at any given time.

Competent with financial analytics and commercially astute

Five years track record of working effectively with construction procedures and material and project management principles including time with modular off-site construction (desirable)

Skills Ability to meet project objectives within designated constraints.

A flair for analysis, troubleshooting and problem solving.

Good accurate record keeper.

Excellent organisational and time-management skills.

Outstanding communication and negotiation skills.

Good knowledge of and skills with MS Office; including Word, Excel, PowerPoint, Access, Project, and Visio.

Good skill level with construction/ project management software.

Good numerical skills.

Job Types: Full-time, Fixed term contract Salary: £42,000.00-£44,000.00 per year

Payroll Specialist/lead

Posted Date - 14/11/2023

pound icon 0 - 35000

pin icon Berkshire - Woodley

clock icon Permanent

link icon vc4183

Join one of the leading construction companies in he South East for the following role:-

To support the delivery of a professional and accurate service, processing and reporting to external clients, management, and staff.

1. Key accountabilities

§ Manage Update and Maintain time recording system – User setups, Site Work cycles, Payrates, Trades for all weekly employees.

§ Resolving wage queries and adjustments

§ Process weekly timesheets, invoices, and expenses CIS

§ Creating CIS exports to external payroll companies.

§ Main point of contact for external payroll company.

§ Process Weekly PAYE runs

§ Process Weekly PAYE Expense claims

§ Onboarding – New starter processing on multiple platforms and RTW compliance checks.

§ Manage the payroll and new starter Inboxes.

§ Weekly Job Cost Labour reporting and average rate reporting

§ Weekly Holiday and statutory payment calculations

§ Weekly employee Holiday management § Support Adhoc reports – Commercial and Ops teams.

§ General payroll administration duties to Support the HR and Payroll manager

§ Scottish Pay Runs support and Holiday Cover

§ Apprenticeship Inbox - Holiday Cover § Daily Labour and Weekly Count reporting- Holiday Cover

§ Weekend Working request reporting - Holiday Cover

2. Competencies

Good written and verbal communication skills.

Ability to work well within a small team.

Strong interpersonal skills

Organised and able to prioritise well.

Effective time management.

Comfortable working to tight deadlines and able to use own initiative

IT literate with demonstrable experience of MS Word, Excel (formula and Pivot tables), Outlook and Sage Payroll or equivalent payroll software.

To handle all confidential material or information with total discretion at all times.

3. Other Specific requirements

Required: 2 Years+ Payroll experience.

Desirable: Previous experience of timesheet lead payroll.

CIS payroll experience. Formal payroll qualification is desirable but not essential.

Events Co-ordinator

Posted Date - 15/09/2023

pound icon 30000 - 35000

pin icon Berkshire - Maidenhead/hybrid

clock icon Permanent

link icon vc4032c

Events Co-ordinator 

£30,000 - £35,000 per annum Maidenhead, Berkshire Permanent, full-time 

Are you a seasoned Events Co-ordinator both digital and in person events?

Our client has a defined programme of online and in person events that need your excellent experience to deliver and execute both style of event.

This is a hybrid role and does have good bonus earning potential upto £6k ontop.

Event co-ordination of:-

? ensure that insurance, legal, health and safety obligations are audited beforehand and followed at the event

?drive attendance, engagement and enjoyment of all events alongside the generation of relevant leads and meaningful interactions post-event

?Manage all pre-event planning, organising guest speakers and delegate packs

?Create and manage the event enquiries as well as registration links on Spotler

?Create and send all the confirmation and reminder emails

?Coordinate suppliers, handle client queries and troubleshoot on the day of the event to ensure that all runs smoothly and to budget

?Oversee the dismantling and removal of the event and clear the venue efficiently

?Produce post-event evaluation to inform future events

? add attendees to CRM, collate all feedback and scores

?Research opportunities for new clients and events

Working with suppliers to edit videos.


?Proven track record in in-person and virtual events marketing, campaign management and digital strategies

?Experience with Websites, Spotler, CRM and Email Marketing Software

preferred Skills:

?Exceptional communication skills: able to develop and maintain excellent personal relationships with team members, peers, senior management, and external stakeholders

?Developing and executing on marketing strategy and tactics - someone who can put forward innovative ideas and see them through.

?A problem solver - curious in nature, able to review existing challenges and generate fresh solutions.

?Good at organising, coordinating, researching, and planning

?Competent with digital marketing

?Strong writing and numerical skills

?IT skills / Personal Qualities:

?Commercially astute, target driven with a creative visual flair and analytical mind.

?High attention to detail, and able to spot trends and glean insights from raw data

?Good understanding of online and in-person audience behavior, needs and changing trends

?Loves detail, research, and planning.

Works conscientiously on projects without supervision.

Likes some variety and a reasonable amount of activity or pace