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Temp Healthcare Administrator

Posted Date - 11/09/2020

pound icon 0 - 0

pin icon Berkshire - Reading

clock icon Contract

link icon BKES

Our client has a temporary administrator post to fill.  The role pays £14.00 to £15.00 per hour. This is a 9-5pm role.

The contract length would be 14 weeks.

NHS or Healthcare Admin experience essential.

Ideally we are looking for: Person with health care background with experience of working in an administration capacity and dealing with health records Excellent communication skills, both written and oral and the ability to tailor information depending upon audience’s needs.

Stakeholder engagement skills and ability to build relationships with people at all levels of seniority.

Post holder must have a standard level of keyboard skills and able to use Microsoft Office programmes.

Able to work on own initiative and unsupervised, within defined policies and procedures to set timescales.

Have a flexible/adaptable approach to their work in order to meet various deadlines.

The role:- The post holder will be in charge of managing the operational aspects of the a specific review Programme. They will provide operational management, organisation and administration for reviewers, ensuring that all health records are available at the point of need and managed in line with local and national requirements so that Reviewer can undertake timely reviews.

Therefore to: Act as the first point of contact for the Reviewers, the post holder will deal with routine and specialist enquiries to communicate relevant information to stakeholders and referring to others as appropriate. Provide operational management, organisation and administration for all Reviewers and ensure that all health records are collated and available at the point of need and managed in line with local and national requirements so that Reviewers can undertake timely reviews ensuring that all information governance responsibilities are considered and adhered to. Receive notifications of deaths and record on the system accordingly. Help allocate cases to local reviewers. Provide advice for local reviewers if relevant. Be responsible for liaison with the review team. Provide practical support to the Reviewers and ensuring that reviews are completed and submitted in a timely way.

Customer Service Desk Manager

Posted Date - 04/08/2020

pound icon 35000 - 36000

pin icon Buckinghamshire - High Wycombe

clock icon Permanent

link icon vc3771

Want to join a great Tech company and use your excellent credentials to have overall responsibility and ownership for customer service levels and a Service Desk.? Our client seeks only highly experienced Service Desk or Contact Centre experienced Managers. Responsible for high client retention/renewal rates with key duties including:- Future planning - customer service desk strategy and team Responsible for building client relationships - the USP of of the service desk team Processes and procedures - to be drawn up, implemented and updated regularly Tickets - logging, reporting etcworkload management Ensure high levels of customer service at all times Responsible for ensuring constant communication with clients + team to book engineers diaries + bookings Ensure engineers attend site with full knowledge of previous visits, the right kit etc Facilitate the process and implementation - team to provide monthly stats for clients service reviews Manage client escalations process - client quotations process - cost sheets and recording all sales Procurement of replacement hardware Weekly reports on service desk stats - analysis and improvement plan where required Responsible for any breaches in SLA - work with TSM to ensure does not happen Onboard new clients - introductions, assign team, make a good experience /Timely delivery of reports to clients/PM Visit to be scheduled with clients within the required dates Implement customer satisfaction surveys and KPI's to measure service desk performance and client satisfaction Ensure efficiency of the division Pro-actively improve response times - both office and field Attend client meetings as and when required Weekly meeting and report back to Director Regularly (daily) team meets Uniformity of reports and client communication Update CRM systems Adhere to clients SLAs/KPI's for all aspects - rings to answer, follow up, book engineer, reports, FU visit etc
B2B Tech Solution New Business Sales - Back on and urgent!!!

Posted Date - 27/02/2020

pound icon 35000 - 45000

pin icon Berkshire - Reading

clock icon Permanent

link icon vc4065

Our client is a fast-growing IT infrastructure provider based in Reading.

In the next phase of their growth, they are building a high-performing Sales Team.

They value ambition, drive, commitment, accountability and a commitment to personal and professional development.

As a Sales Executive, you’ll be tasked with contacting prospective clients, speaking to C-Level Executives to explore their needs and explaining the benefits.

Initially you’ll be engaging them by phone. You will then meet with them to consult on their cloud needs. You will be presenting the solution to address the needs you have discovered. Ultimately, you will be contracting them as an customer.

You'll be meeting people from various aspects of a prospective client’s business and must be comfortable communicating across a business’s hierarchy. You’ll need experience in a full 360-degree business-to-business sales environment.

Professionalism and rapport building will be second nature to you. You’ll have a winner’s mentality, coupled with a passion for finding problems and presenting effective solutions.

You'll understand how to influence others and will be comfortable with controlling a process to a positive conclusion.

In turn, they will provide you with a goal-orientated environment, committed to your long-term development both in your career and to your future ambitions.

Our client is a place where you can design and develop a career, matched to your future ambitions. They always support their people through their own growth and challenges.

They encourage an autonomous nature through their core DNA company values.

The offering in return?

  • A competitive salary.
  • Uncapped commission, simple to understand commission, no quibbling.
  • Performance based quarterly and annual rewards.
  • Performance-driven Career progression.
  • Comprehensive training provided by seasoned sales professionals.
  • Plenty of social events.
  • A chance to be part of a dynamic, positive, fast-paced company where the only thing holding you back will be you and your ambitions

 

Telephone Fundraiser - start October for 8 weeks

Posted Date - 18/12/2019

pound icon 0 - 0

pin icon Berkshire - Reading

clock icon Temporary

link icon BK2855

Do you have a passion for customer service and fundraising? Are you bright, driven and have an excellent work ethic?

Our Client, a well-known charity, are looking for their next successful Tele fundraiser to work in their fun and buzzy fundraising team in their beautiful offices on the outskirts of Reading.

If you are a highly motivated and enthusiastic individual looking for a fast paced but highly rewarding role then please get in touch. In this exciting and busy role, you will be inspiring others to sponsor this amazing charity and donate on a regular basis.

 

Hours: 10-6 or 11-7pm Salary: £8.21 to £8.72 an hour

 

Key Requirements Previous experience is not essential Strong communication skills with a confident personality Extremely self-motivated Hardworking and enthusiastic Organised Proficient in MS Office (Word, PowerPoint and Excel)