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You will join our client as a Customer Service Manager to ensure that the customer service team are engaged, motivated and focused on exceeding their customer's expectations.

Customer Service Manager Responsibilities:

- Responsible for the development and implementation of the customer services strategy across the department.

- With a pro-active customer focus, formulate actionable, value-add business solutions to the day-to-day operations and manage project implementation for these solutions.

- Improve customer service performance by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analysing results; implementing changes.

- Act as Project Manager to define and establish customer needs.

- Lead the customer service team in call centre excellence and pro-active customer calls

- ensuring Customer satisfaction surveys are implemented Weekly reports on stats

- analysis and improvement planning/corrective actions

-  Responsible for any breaches in Service Level Agreements

- Attend client meetings

- Update CRM systems, Implement KPI's to measure Call Centre performance and client satisfaction

-  Onboard new clients - introductions, and enhance the whole experience

- Responsible for ensuring the accurate processing of customer quotations, orders, order confirmations within agreed timescales.

- Responsible for managing customer complaints and resolution + working with relevant internal departments as necessary.

Do you want to work for one of the world’s most prestigious hotels…..if you are an experienced Sales Manager this is your chance. Our client is looking for an experienced Sales Manager to ensure that sales budgets are achieved and exceeded whilst supporting the Events Team... Specific duties include; • Meeting objectives set through effective planning, setting sales goals, analyzing data on past performance, and projecting future performance • Own and account manage all local corporate clients including proposing the annual corporate rate structure, review of rate agreements, targeting new clients, growing existing accounts and account managing all clients • Annual review of the Corporate rates in order to maximize ADR and overall revenue whilst growing market share • Research, target and account manage organizations and companies within your territory for potential business, including new clients • All activity will be reported on the Weekly Sales Report and logged within Opera • Propose and represent the venues, shows and exhibitions as well as client events on and off site as the business requires. Report and follow up advising of all potential and confirmed business resulting • Make recommendations for Marketing activity, Shows, Exhibitions and Memberships • Work with the London and Regional Sales Manager to deliver Sales activities, share leads and best practice • Deliver a target of £125k in new golf and MICE business per financial quarter (this target is in addition to assisting the closure of business through the Events team) • Ensure you and the Events Sales Team are fully aware of sales and project targets • Minimum of 10 external sales calls a week generating new leads for the Events Team and developing Corporate clients • Minimum of 5 site visits per month showcasing the venue to relevant and potential new clients and Agents. Communicate across all relevant departments and involve the wider team • Co-host and organize all client and agent events and FAM trips as per the Sales Plan • Assist in the production of and deliver relevant aspects of the Sales Plan • Attending Revenue and Forecast meetings as required presenting relevant Sales activity and proposed activities • Attend weekly Events meeting reviewing new enquiries, lost business and refused enquiries. Work with the Event team providing assistance to help convert bookings including site visits and appointments • With the PR and Marketing team execute the M&E and Corporate Communications Plan in line with the Annual Sales Plan including the quarterly e-newsletter, generation of promotional emails, giveaways, collateral and mailings as well as Social Media communication to these • Provide feedback from clients, on market performance and competitors to the General Manager and other relevant departmental heads • To be aware of and understand your departmental standard operating procedures and adhere to this at all times • Other ad-hoc duties as required Benefits: Free parking on site Pension Private Healthcare Food and Hotel discounts Free gym use OTE upto £6k on top of basic The successful candidate must have: • Proven experience in the Hospitality/Hotel industry • Experience within a similar role • A real passion and drive for sales

Our client is a fast-growing IT infrastructure provider based in Reading.

In the next phase of their growth, they are building a high-performing Sales Team.

They value ambition, drive, commitment, accountability and a commitment to personal and professional development.

As a Sales Executive, you’ll be tasked with contacting prospective clients, speaking to C-Level Executives to explore their needs and explaining the benefits.

Initially you’ll be engaging them by phone. You will then meet with them to consult on their cloud needs. You will be presenting the solution to address the needs you have discovered. Ultimately, you will be contracting them as an customer.

You'll be meeting people from various aspects of a prospective client’s business and must be comfortable communicating across a business’s hierarchy. You’ll need experience in a full 360-degree business-to-business sales environment.

Professionalism and rapport building will be second nature to you. You’ll have a winner’s mentality, coupled with a passion for finding problems and presenting effective solutions.

You'll understand how to influence others and will be comfortable with controlling a process to a positive conclusion.

In turn, they will provide you with a goal-orientated environment, committed to your long-term development both in your career and to your future ambitions.

Our client is a place where you can design and develop a career, matched to your future ambitions. They always support their people through their own growth and challenges.

They encourage an autonomous nature through their core DNA company values.

The offering in return?

• A competitive salary.
• Uncapped commission, simple to understand commission, no quibbling.
• Performance based quarterly and annual rewards.
• Performance-driven Career progression.
• Comprehensive training provided by seasoned sales professionals.
• Plenty of social events.
• A chance to be part of a dynamic, positive, fast-paced company where the only thing holding you back will be you and your ambitions

Our client are one of the UK’s leading value-added distributor of unified communications products, software and technical support services. They are an industry leading Value Added Distributor of voice technologies (SIP Endpoint Management/Voice Gateways/SD-WAN gateways/Session Border Controllers for the SIP and Microsoft UC market place). Supplying both 'on-prem' and 'cloud' based solutions, technical support & managed services. They currently have an opportunity available for a Channel Partner - New Business Development / Sales Account Manager to join their expanding Sales team working with Channel Partner/Reseller customers located in UK & Europe, selling into the Enterprise and Voice Service Provider market places. Are you an ambitious, new business sales person, both 'on-prem' and 'cloud-savvy'? As a new Business Development Manager, your role is to generate a targeted amount of new business by creating and managing a qualified lead generation process, closing new business opportunities, upselling existing customers, raising awareness of our clients product portfolio and managed services in the UK and further afield. You will deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators. The role will suit individuals currently working as Business Development Manager - Unified Communications, Sales Manager, Sales Director, Senior Account Manager, Account Director, Sales Executive and be living within a commutable distance of Bracknell or be willing to relocate.

Do you have a passion for customer service and fundraising? Are you bright, driven and have an excellent work ethic?

Our Client, a well-known charity, are looking for their next successful Tele fundraiser to work in their fun and buzzy fundraising team in their beautiful offices on the outskirts of Reading.

If you are a highly motivated and enthusiastic individual looking for a fast paced but highly rewarding role then please get in touch. In this exciting and busy role, you will be inspiring others to sponsor this amazing charity and donate on a regular basis.

Hours: 12-8pm Salary: £8.21 an hour

Key Requirements Previous experience is not essential Strong communication skills with a confident personality Extremely self-motivated Hardworking and enthusiastic Organised Proficient in MS Office (Word, PowerPoint and Excel)

Role Overview:

Graduate IT Sales Exec Role:

We are looking for an Internal Sales / Business Development Executive to join the team.

Our technology solutions are transforming business and include Unified Communications, IT Security, IT infrastructure and Cloud services.

Our business is committed to training and developing the right candidate to fast track their sales career.

The successful candidate will have the ambition, energy and drive to build a career in sales, have a passion for technology and a determination to succeed in a competitive environment.

The role: • Work with the sales and marketing team on targeted campaigns to sell technology and services to corporate customers.

• To generate new business sales and grow customer accounts

• Calling prospects to open and follow up inbound enquiries

• Develop relationships with clients to understand the customers business and requirements

The candidate should have the following:

• A passion to learn, develop and achieve designated targets

• Natural business acumen • Be self-motivated and ambitious

• A good conversationalist with ability to build customer trust and rapport

• The ability to manage time and workload

• The skill to assimilate information quickly (some of it being technical)

• Have good attention to detail

• An inner confidence to speak with customers in an open plan office Training / Career Progression

The Exec team have been very successful in developing aspiring individuals who want to succeed through commitment to continuous learning.

As part of the induction and throughout the years you will receive the following:

• On-going Sales training

• Mentored about the customer sales process

• Insights into how business’s work and the buying decisions made

• An introduction to digital and business transformation and how technology is changing things Benefits

• Part of a close-knit team supporting each other to achieve success

• Excellent career progression through personal development and certification •

25 days annual holiday + an extra day at each work anniversary (30 days max)

• Extra days leave on your birthday

• Ability to earn uncapped commission

• Career progression