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Job Title: Temp to start this Friday 4th Ocotober to 14th October Service and Support Coordinator

Type: Full-Time, Temp

Location: High Wycombe, Buckinghamshire

Candidate required:

- Are you a seasoned customer service professional, call centre operator or contact centre operative, ready to handover THIS FRIDAY 4th OCT to 14th OCTOBER.

The ideal candidate will be an enthusiastic individual with a good telephone manner and a desire to learn quickly as you will be the sole operator for the week in this dept..

Good computer skills are essential, in particular experience using Microsoft Outlook, Word and Excel, ideally up to intermediate level.

Ideally ticketing and telephone based customer service exp also.

Main Purpose of the Role:

The Service & Support Co-ordinator will support both residential high net-worth individuals and high-end corporate companies who have Audio Visual systems including Video Conferencing, IT, Control Systems, screens, cinemas and digital signage installed.

These systems may have been installed by our client or an alternative AV integrator. Customer service and continuous communication with clients is essential and key to this role, so a good telephone manner and written communication (via email) is essential.

This person will be office based, Monday – Friday, 08.30am – 5.30pm and will receive calls from clients.

Attention to detail and information gathering is crucial. In turn, they will then liaise internally with the Technical Team who will diagnose the fault and advise next steps/ best course of action, whether this is for telephone support (provided by the Technical Team) or whether an engineer’s visit is to be scheduled, in line with Service Level Agreement.

Once approved, a job number is issued, and Finance advised.

Upon receipt of cleared funds (advised by Finance) an engineers visit is arranged.

Throughout this process, a ticket is to be raised via a ticketing system and updated continually until resolution and completion.

The candidate should have the ability to remain calm under pressure whilst empathising with the client.

Excellent organisation skills and being able to manage multiple tasks and enquiries is key as is communication, i.e. ensuring any follow up needed is conveyed both externally, to the client, and internally, with the Technical Team and or engineers.

A proactive approach and positive attitude are essential.

YOU MUST BE ABLE TO WORK ON SITE FROM FRIDAY 4TH OCTOBER AT 8:30 TO 5;30 AND WORK UNTIL MONDAY 14TH OCTOBER.

Job Type: Temp Pay: £15.00 per hour Expected hours: 40 per week

Benefits: On-site parking

Schedule: Monday to Friday No weekends

Application question(s):

Do you live within a 10 mile radius of High Wycombe are you available from Friday 4th October to Monday 14th October/ inclusive/onsite

Do you have a strong command of english, both written and spoken

Experience: MS Office: 1 year (required) coordinate multiple scheduling over varying time periods: 1 year (required) high end telephone based customer service: 1 year (required)

Work Location: In person

Application deadline: 05/10/2024

Reference ID: vc4103

Expected start date: 04/10/2024

Estimator - Structural Steel via Delaney Browne – Coventry

our Coventry based client has an exciting opportunity for an Experienced Estimator to join their Estimating team.

The role of Estimator will include the preparation of tenders and attaining new business through new and existing clients.

With knowledge of all aspects of Structural Steelwork.

Knowledge of Architectural Metalwork would be helpful but not essential.

The candidate must be highly organised and an effective negotiator at all levels.

This role is predominately office based although site visits may be required as and when.

Responsibility & Duties

· Preparing tender bids and collating information from enquiries received, analyse the customers' requirements and using accurate material, fabrication and labour costs provide a quality written submission for the project and assist in the compiling of pre-qualifications and re-bid submissions.

· Negotiating and winning tenders

· Attendance at Client meetings with Directors Developing relationships with key clients including Quantity Surveyor’s and Commercial teams of Contractors and Clients direct.

Developing and securing relationships with premier suppliers, researching and procurement of materials, equipment and labour costs Preparing accurate take offs from architects and structural detailed drawings

· Negotiating prices from suppliers as well as sub-contractors

· Managing the estimating & commercial aspects of the tender process Liaise with Drawing Office and understand and interpret site requirements

Working closely with the Project team to ensure that delivery of each contract ensuring customer timelines are strictly adhered to

Work with all relevant departments on new applications to ensure smooth planning and implementation of project Create bids for new contracts and supporting buying activities

Prepare handover “Start Right” documents for the Project Manager and installation teams Keep all records and database up to date

Ideal Candidate

The ideal candidate will have previous experience of Estimating, ideally from a Structural steelwork background (minimum 3- 5 years), along with the following:

Experience in preparing tenders and undertaking take offs from construction drawings and expert in interpreting drawings

Experience in, Architectural Metalwork is a benefit but not essential

Existing relationships with a network of Contractor’s, Clients and key suppliers

Excellent communication skills and able to build relationships

Knowledge of Commercial contracts is desired

Excellent IT and Computer Skills including Microsoft Office Good professional telephone skills with smart appearance

Job Types:

Full-time, Permanent

Pay: £40,000.00-£55,000.00 per year

Work Location: Hybrid remote in Coventry

Payroll Administrator via Delaney Browne – Didcot,

Role/Responsibilities (not limited to):

- Managing a weekly payroll for 1000 staff a week from the timesheets received each week.

- Using facial recognition and fingerprinting for timesheet to be logged, therefore this is a computerised system for timesheet receipt.

- Compiling, checking, getting approval and making necessary changes to wages from timesheets.

- Attending to the lifecycle of timesheet to BAC’s journey and dealing with all of the elements and queries within.

- Dealing with lots of wage queries, from staff, senior managers, etc and need to have a robust personality as these queries can be sensitive in nature and callers can sometimes be irate.

25 days holiday plus bank hols

Pension and free parking.

your Skills & Competencies:

1. Payroll experience plus PAYE exp. - Have a keen eye for detail and process

2.- Excel and knowledge of creation of formulae and pref pivot tables is preferred.

3.- Payroll experience - Payroll system experience

Job Type: Permanent Pay: £28,000.00-£30,000.00 per year

Expected hours: 38 per week

Benefits: Company pension Free parking On-site parking

Schedule: Flexitime Monday to Friday Ability to commute/relocate: Didcot, : reliably commute or plan to relocate before starting work (required)

Application question(s):

Are you a positive person in personality, and work well in a team?

You must live near Didcot to apply for this job as you will be on site - do you live nearby?

Experience: Payroll software: 1 year (required)

Payroll Admin: 1 year (required)

Work Location: In person Reference ID: BS/LM

Job description

Our client - a 10 year old growing family SME business are looking to expand their high end health care furniture operations across the UK.

They are a trust pilot 5 star business providing excellent quality, fantastic customer service and have opened a new showroom which will cater for clients around the greater London area.

With this brand new exciting showroom, the company are looking to recruit a BDM (B2B) working in the office at the Showroom - and conducting field customer visits.

Responsible for:

Developing sales with care homes, local authorities and healthcare professionals through product presentations, demonstrations with both new and existing accounts

Main purpose of job:

To develop sales through prospecting, account management, product demonstrations, group presentations, trials and assessments to get this brand and specified with care homes, healthcare professionals and equipment prescribers.

Key responsibilities:

1. Prospecting to introduce the company and book F2F presentations

2. F2F visits including product presentations, demos and assessments (South only)

3. Attend meetings booked by telemarketing and inbound enquiries

4. Field support to internal sales for meeting requests, product demos, & trials where required

5. Build strong relationships with care home managers and clinical leads

6. Account management of select accounts

7. Build database of key contacts and organisations on the CRM

What Good Looks Like:

1. Hit and exceed activity KPIs

2. Well maintained CRM pipeline of opportunities and contacts

3. Successfully winning and retaining new business

4. Company brand and values ambassador

5. Expert product knowledge

6. Team player

Key Performance Indicators

1. Volume of outbound activity

2. Volume of meaningful sales interactions

3. Achieving new and existing sales targets

4. Personal training & development

Reports

1. Key account management activity reminder (accounts not spoken to in 4 months)

2. DM calls reminder

3. Account sales vs target report The hours are 8am to 4:30pm Mond to Friday..

Pls note this is 100% on site not hybrid

No weekend working.

Pls note the commission is likely to add another £4k ontop of the base salary.

Essential skills;-

Driving Licence

Healthcare Sales ideal but not ess

Product Sales exp

B2B Sales proven track record of growing and managing a territory

Confident and presentable

Relationship builder

Hands on and practical

Can-do attitude, business acumen Caring,Supportive, Passionate, Professional

Job Types:

Full-time,

Permanent Pay: £50,000.00 per year

Expected hours: 40 per week

Benefits: Company pension On-site parking

Schedule: Monday to Friday Supplemental pay types: Bonus scheme

Application question(s):

Are you able to work the hours 8am to 4:30pm Mon to Friday

Are you a driver and car owner

Are you articulate, smart and have an exceptional presentation/pitching talent

Are you happy to perform customer meetings across the South of England

Are you a B2B Sales Manager with healthcare sector pref

Do you have product sales experience pref

Experience: B2B business development: 3 years (required) Location: High Wycombe (required) Work Location: In person