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Tech Service Desk Manager

Posted Date - 16/09/2021

pound icon 38000 - 45000

pin icon Buckinghamshire - High Wycombe

clock icon Permanent

link icon vc4126

Audio Visual Technical Service Manager 

High Wycombe £38,000 - £45,000 per annum

Permanent, Full-time 

JOB DESCRIPTION Technical Service Manager

Job Title: Technical Service Manager Salary:

£Market Rate

Type: Full-Time, Permanent Division: Service  Division

Location: High Wycombe, Buckinghamshire 

Main Purpose of the Role

This role will be responsible for the delivery of technical services within the Service & Support division, based from HQ in High Wycombe.

You will be responsible for Managing the Technical Service Desk and providing support to the onsite and field engineering teams as well as the service desk and all of clients. We will look to you to built a remote support strategy and create a new benchmark and processes.

You will be keep up to date with new technology and closely monitor the systems being installed to ensure the service team are up to date with training on all installed products we support.

You will be able to demonstrate skills in time management, prioritisation of tasks, working to SLAs and KPIs, technical knowledge and client facing customer service.

Main Responsibilities

1) Provide technical support to clients, service engineering team and customer service desk.

2) Receive and make calls to high end customers, working towards a good relationship with regular customers always empathising and finding a solution as quickly as possible

3) Provide technical support to the Service & Support Director for Sales activity

4) Investigate reported faults, assess and liaise with service engineers and team for follow up

5) Provide remote support and develop a strategy and benchmark to progress this

6) Ensure that record keeping is at its best and up to date, creation of systems to enter, store and easily access technical data

7) Manage supplier relationships for tech support, returns, repairs and specification of parts

8) Proactively monitor technical requirements on client sites and potential new clients, make Service Director and team aware of any specific support requirements or areas to focus on/be mindful of

9) Maintain an awareness of, and compliance with, the company’s quality, environmental and Health and Safety policies

10) Take a proactive approach to our support model and suggest/implement changes as required to aid our growth

11) Be a point of escalation for ongoing/recurring faults - taking a pro-active approach, attending client sites if required and ensuring a resolve is achieved while maintaining communication with clients

2 x Post Room operatives req

Posted Date - 16/09/2021

pound icon 0 - 0

pin icon Berkshire - Burghfield Common

clock icon Temporary

link icon vc4062

Are you looking to work in a friendly team, for a well known charity, to assist them with a huge post room project starting Sept 27th to Dec 31st 21? The role is office based, starting at 8am to 4pm, Monday to Friday. The company have strong covid rules, and are caring, mentoring and have a good training ethos. The work can be routine, and manual, but the environment is super friendly, and the role is looking for people that want to work for a charity, and enjoy assisting in the admin and post room function. You must be living within a near radius to Reading, but the role is not central and is rural, therefore drivers are more suited to this location, however there is a bus once an hour.
part time Health and Safety Admin 22.5 hours per week

Posted Date - 09/09/2021

pound icon 22500 - 22500

pin icon Berkshire - Hungerford

clock icon Contract

link icon bk/cm

part time 22.5 hours a week - Health and Safety Admin £22,000 per annum, pro-rata Hungerford, Berkshire

Permanent, part time

Job Description

Manage the H&S requirements and coordinate Health & Safety administration across the organisation, including the H&S Committee.

Raise and encourage awareness of a good Health & Safety culture around the Company. Advise the Company on H&S matters include Fire procedures/marshals/internal auditing etc

Provide administration and compliance for Governance matters. Completing Risk Assessments Attend Health & Safety Meetings at Head Office Vetting and ensuring External Contractors always comply

Ensuring all Compliance checks are completed on time Certificates & Documentation uploaded on to the in-house System

General Administration duties, including monitoring of paperwork for the H&S manuals, follow up and monitoring of risk assessments, COSHH assessments, lone working procedures, and devices etc. Health & Safety Training for other staff

Skills and Knowledge Required • Proven experience in H&S capacity, managing administration and basic processes for an organisation with a feel for the importance of structure and recording for H&S activities. • Experience of undertaking general office administration. • Ability to drive is essential. • Good skills and use of IT packages (Microsoft Office, excel, PowerPoint, outlook) essential. • Excellent administration skills, time management and an orderly approach to all activities • Excellent communication skills, verbally and in writing • Proven ability to use initiative and to work collaboratively. • Excellent attention to detail Contract length: 6 months with a possibility to extend. Part-time hours: 22.5 per week Job Types: Part-time, Contract Salary: Up to £22,000.00 per year pro rata

International Sales Executive

Posted Date - 02/09/2021

pound icon 65000 - 95000

pin icon Berkshire - Taplow

clock icon Permanent

link icon RL3991

Global Account Development/Sales Exec

NEW £65,000 - £95,000 per annum Permanent, Full-time 

A unique position has come through for a truly global Sales Executive.

The role manages only yourself, you are in charge of your own pipeline and you are expected to grow global accounts and development new.

Ideal Candidate: An experienced commercial business development and/or sales professional looking to enhance their CV through gaining significant International experience and exposure to strategic thinking at a Global Group function level.

They will have 6-7 years of experience in national and international account development or management, will be comfortable with managing and analysing customer data, and able to discuss and put together (with support of stakeholders in the group) the commercial documentation framework required for the set-up and execution of global relationships, and drive global execution.

Responsibilities

• Deliver the budgeted sales number

• Support the Director of New Channel Development in developing and driving the group’s Global Accounts business

• Carry out and manage research, data collection and analysis in support of initiatives - refine, manage and own the global database and pipeline

• Negotiate global and multi-national agreements on behalf of this international Group, in coordination with the various business units arund the world

• Manage and create agreement frameworks, launch plans and implementation plans

• Join the dots across multiple CRM systems in service of unearthing warm sales leads

• Support local relationship manager (sales leader) in the markets in pursuit of global opportunities

• Support in the execution of global account initiatives

• Own and maintain global accounts database, monitoring and reporting

• Influence and drive engagement across the group • Participate in client meetings

• Work in cooperation with group HQ functions and subsidiaries globally

• Deliver the defined annual MIF number for this role

• Form a part of the commercial "think-tank" for the group, under Chief Commercial Officer

Key Requirements

• Graduate calibre • Proven track record of delivery in a sales environment

• 6-7 years key accounts sales / business development experience - prerequisite

• Strong analytical skills - commercial, operations, financial

• Strong presentation and communication skills, oral and written (English fluency a must)

• Selling skills - external and internal • Strong data management skills • Strong relationship management skills • Strong commercial awareness and understanding of business environments - key to success in this role

• Experienced in working directly with senior management teams • Creative, innovative, resourceful, fast learner, independent, gets things done • Comfortable that they 'carry a sales number’ • A passion to break through barriers and succeed • Not easily distracted and focused on outputs General • Form of engagement: full time

• Location: head office in Berkshire, (but flexible on partially working from home) • Travel: up to 10-15% • Timing: Immediate

Business Development Manager - Engineering or Construction

Posted Date - 20/08/2021

pound icon 40000 - 45000

pin icon Berkshire - Reading

clock icon Temporary

link icon vc3222

Business Development Manager 

Duties and Responsibilities:
• Initiate new business by seeking out and following up relevant leads and establishing strong relationships with a comprehensive network of appropriate clients. Identify the political map in each potential customer to connect with decision makers and influencers (targeted contacts are usually design/technical Managers, directors, buyers and estimators in regional and national developers and project lead architects/engineers).
• Work closely with the Head of marketing to drive their brand awareness in terms of product performance and cost effectiveness via a range of physical and virtual Lunch and Learn CPD presentations.
• Influence potential customers to incorporate products into their design portfolio within a standard build type. Ensure customers understand how they can add value to their projects (aesthetic and performance) by including our clients products, thereby adding value to them and steering them towards designs and methods best suited to our client.
• Work closely with the internal marketing colleagues to make initial approaches, to drive project enquiry levels and generate a pipeline of target projects and then actively follow up until they become quoted projects..
• Ensure Marketing pipeline is fully maintained and managed until the point of a proper request for project pricing.


• Accurately forecast potential Specifications to the Head of Marketing and the Head of Sales.
• Accurately forecast enquiries to be quoted ensuring that timescales are accurate and can be relied on for forecasting.
• Ensure all projects are data linked to the CRM system (Sage CRM).
• Effect thorough handover in liaison with the sales team to ensure all project particulars are understood and agreed.
• Proactively identify, promote, present at and man exhibition stands/events with the Marketing Events Coordinator, by actively promoting product and service to visitors.
• Maximise clientele interaction time and visits, by prioritising, planning and reducing travel and service time.
Key Performance Indicators:

salary sits at £40k base with £5k comm plus

FREE PARKING, PENSION

  • Free lunch provided
  • The employee would qualify for inclusion in discretionary bonus scheme paying between £2-5k paid quarterly based on business profitability and individual performance, Inclusion in One medi fund health scheme, 6 month probation period



Place of Work
Reading Head Office, With remote/home working and travel in line with job requirements primarily to London, with travel to other areas as required.
Hours of Work
7:00am - 4:30pm with an unpaid 30 minute lunch
Leave
22 Days + Bank Holidays (Increasing with length of service)

Measured by and responsible for individual effort budget, agreed annually and reviewed quarterly with monthly reporting. The effort budget is based on number of:
• Customer Calls and meetings (50 Calls or a mix of 50)
• Specifications
• Lunch & Learn CPD presentations (quantity of presentations and attendees, attendee feedback scores)
• Value of projects passed to sales
• Accuracy of information on CRM

Qualifications:
• Professional qualifications or a degree or diploma in Construction, Business Studies or Sales and Marketing (desired not mandatory)
• Full driving license
Experience:

Essential:
• minimum of 2 (ideally more) years successful business development experience
• Experience of selling a technical solution,

Desirable:
• Construction/architectural experience, ideal products that have an interface with other elements or are part of the building façade
• Experience in marketing to/selling projects over £500k per order
BDM/Client Adviser Job Description

Skills
• Enthusiastic drive with willingness to grow and adapt.
• Ability to read and interpret technical drawings
• IT literate (especially PowerPoint and CRM)
• Excellent written, verbal and presentation skills
• Excellent interpersonal skills: able to read people and respond effectively
• Excellent rapport building skills
• Great at initiating contact with prospects, influencers, and stakeholders
• Great with numbers
• Excellent on the phone with clients
• Superb organisation skills, both personally and for events
• Excellent creative problem-solving skills
Personal Qualities:
You have plenty of drive, energy, and enthusiasm. You have a strong desire for success through profitable win-win relationships. You like to be the best, to achieve goals, to know what is going on in your industry and you like to win. You are extroverted, dynamic, assured, commercially astute and opinionated. You are quick to talk, make decisions and to act. You are sociable and talkative, you enjoy being at the heart of things, making decisions and organising people. You influence others with a combination of a more powerful personality than most along with an ability to put forward convincing arguments in a verbally fluent way.
Quite intuitive and perceptive you read people well and can adjust your response tactfully and persuasively. You have high standards and are calm under pressure. You can concentrate, persevere with detail and generally deliver on time. You are logical and objective when processing information. You are determined and work with persistence toward objectives while remaining flexible in your approach

Temp to Perm Call Centre Charity asap start

Posted Date - 13/08/2021

pound icon 20000 - 21000

pin icon Berkshire - reading

clock icon Temporary

link icon vc3971

Temp to Perm - Call Centre/Customer Care Support - Charity Posted Today by Delaney Browne Appointments New £20,000 - £21,000 per annum Reading, Berkshire Permanent, full-time Be one of the first ten applicants Working Temp to Perm for a charity in their Supporter Care dept. Key duties:- Answering incoming call and emails about all aspects of our fundraising activity Updating supporter records including consent and gift aid Investigating and resolving queries on sponsorship to missing payment/donation made Explaining how our sponsorship scheme works Updating sponsorship details on our system Taking donations There will be lots of processes and information to remember so full training takes several months and the ideal candidate will already have some experience in a similar customer/call centre role. They also need to be confident and have a great telephone manner and the ability to write good quality informative emails. It’s a very busy role, especially during our peak period of October to December when it is extremely busy, so an ability to cope with the stresses that brings, and the ability to stay focussed and prioritise effectively is a must. We are a great little team and we get things done by working together, and looking out for each other so a friendly disposition with a real passion for helping people is also important. Temp until New Year then perm. We are only interested in anyone who definitely wants to consider this as a permanent role, so no one who would still be actively looking for work and therefore might leave after a few weeks. Ideally have an interview with any potential candidates asap with a potential start date of w/b 23rd August.
Bi-lingual Account Development Software Sales

Posted Date - 29/07/2021

pound icon 50000 - 60000

pin icon Berkshire - Reading

clock icon Permanent

link icon vc4113

Our client has developed a Centre of Excellence for Account Development Exec's working with best in class marketing technology. As an Account Development Executive, you will be joining a social, high-performing team required to collaborate with peers to effectively attract and qualify prospects evaluating the purchase of their solutions. The successful incumbent will be comfortable cold calling, cold emailing & engaging via social media and video. It is important that you have a basic understanding of B2B lead generation and business development. If you are energetic, tech savvy, motivated and creative, this position will challenge and enhance your skillset. This is a quota-carrying role and for career - minded individuals, offers an excellent fast-track to a future role in sales, pre-sales, consultancy or management with a global software organisation. You will receive a best in class Onboarding Programme and continuous on the job coaching and personalised development to support you and propel you forward. ADEs are responsible for working with their Field Sales counterparts to develop territory strategy discovering, nurturing, and qualifying a pipeline of leads and converting those leads to sales qualified appointments in order to generate Sales pipeline revenue. ADEs are also responsible for working with their Sales & Solution Consultant Teams to actively support & progress opportunities through the sales pipeline funnel to close. Their prospecting activity is split between outbound, strategic sales -driven prospecting and following up in-bound leads generated from customer engagement activated by Global and Regional Field Marketing campaigns. This position carries lead generation, pipeline revenue and activity -based targets. Outbound prospecting • This role uncovers & develops new business opportunities via outbound cold calling into targeted enterprise - level accounts by working strategically with an assigned sales team of field-based Account Executives, Articulating business value through persona-based research, story-telling, social selling, etc. o New revenue growth opportunities are nurtured and qualified within existing accounts and new target accounts penetrated in order to achieve Sales Qualified Lead & Sales Pipeline targets. Inbound Lead Development - lead queue management • This role is responsible for qualifying and developing new business leads that come from customer engagement across our Global and regional Field Marketing campaigns in order to generate Sales Qualified Leads & Sales Pipeline targets. • Typically an inbound lead provides the opportunity for the ADE to build a profile of the customer pain points they can resolve and a 'way in’ to the organisation to map the buying process and target additional 'contacts’ to start building a relationship with. o Further outbound prospecting activity is then required to those identified new 'contacts’ to uncover / nurture a revenue opportunity for Sales. Opportunity & Sales Pipeline progression • ADEs will be assigned opportunities to progress working as part of a 'win-team’ with an Account Executive and Solution Consultant. • Activities will typically include re-engagement to understand any blockers / changes in the buying team / decision making process and / or any change in organisation priorities as well as nurturing additional relationships to move the opportunity forward. Activity • This role will act as a' trusted advisor’ and build customer relationships via outbound telephone cold-calling and the use of email, social media and video engagement in order to penetrate target accounts • This role identifies key contacts and target accounts through Salesforce.com and desk-based research tools ie. Linkedin & Discoverorg. • All lead generation activity & progress tracking & forecasting is tracked and managed within Salesforce.com and Outreach using the approved processes and tools. ADEs provide weekly progress & forecasting updates in their 121s with their Manager. o ADEs qualify leads using the B2B BANT criteria ; Budget, Authority, Need, Timeline and against approved prospecting sequences within Outreach o Sales Qualified Leads [SQL] are approved and monitored for quality via our SQL Definition Process agreed with Sales. Cadence / What it takes to excel:- • Meeting quarterly targets • Weekly 121s with their Manager to review progress and performance against their agreed, prioritised quarterly plan and forecasting run-rate against ADE tools • Meeting attendance [strategic touch points] o Weekly , monthly , quarterly ADE team meetings - their immediate , regional and global ADE Team o Weekly / bi-weekly sales meetings with their AEs for progress and strategic alignment updates o Bi-weekly marketing meetings with their regional field marketing teams for marketing campaign intelligence • Strong interpersonal and effective communication skills - verbal & written with the ability to listen and understand a prospects business challenges. • Ability to work unsupervised and within a team environment • Creative, can-do attitude when researching leads and cold-calling prospects • Ability to adapt in a fast-paced, high-growth tech environment. Only constant is change • Strong organizational, planning and prioritization skills • Goal-oriented, positive, self-starter with strong analytical skills and a track record of autonomy, ownership and execution • Ability & desire for continuous learning in our ever-developing company and competitive global software landscape • Experience with Salesforce.com, Outreach, LinkedIn Sales Navigator & DiscoverOrg a plus. • Graduate or 1-2 years of proven successful outbound lead generation experience in a technology environment preferred
IFA Administrator

Posted Date - 28/07/2021

pound icon 25000 - 30000

pin icon Buckinghamshire - nr High Wycombe

clock icon Permanent

link icon vc4050

Our client, a small and very established independent Financial Advisors are looking for an experienced IFA administrator to join their team in a rural area outside of Wycombe.

Must have previous experience working for a Financial Adviser.

Key Requirements and Skills:

• Good team working and liaison skills to deal effectively with tasks set and provide support for other team members

• An understanding of FCA regulations and guidelines relating to financial services clients

• Willingness to continue to develop knowledge of products and related issues through formal and informal learning

• Good communication skills (written and verbal) that are effective and meet business needs

• Ability to prioritise and organise own workload

• Ability to work under pressure and to deadlines

• IT skills commensurate with computer packages used in this industry and a knowledge of Intelligent Office would be beneficial

• Accuracy of work and attention to detail Key Responsibilities

• New business submission and tracking to conclusion

• Day to day client management, processing any queries which may arise

• Administration of Group Pension schemes

• Administration of Group Risk Schemes

• Liaising with clients, product providers and other relevant third parties

• Ensure back offices systems are kept up to date including client and provider data

• Issue Letters of Authority, chase for policy information, build schedules & put existing policies on the system

• Obtaining illustrations and supporting literature

• Supporting the Financial Planners in research and analysis to meet Client needs and objectives

• Be conversant with, and adhere to, Company procedures and policies and the requirements of the FCA Standards and Rules and to implement and maintain procedures as stipulated in accordance with the Rules of the FCA Benefits

• Competitive salary • 25 days holiday • Company Pension Scheme • Group Life insurance • Cash plan

Legal Secretary - Conveyancing

Posted Date - 28/07/2021

pound icon 22000 - 22500

pin icon Buckinghamshire - Aylesbury

clock icon Permanent

link icon vc4116

Legal Secretary - Conveyancing 

£22,000 - £22,500 per annum Aylesbury, Buckinghamshire

Permanent, full-time

The Role joins a successful law practice that pride themselves on being able to constantly evolve to their customers ever changing needs and the result is a modern law firm with a strong combination of skills and resources at every branch.

They are seeking to recruit a dynamic, proactive Legal Secretary within Conveyancing experience who can support 1 Fee Earner.

The successful candidate should feel confident liaising with clients, proactively organising and managing the Fee Earners diary and taking the lead on tasks to ensure a first rate and seamless service.

Duties & Responsibilities •Digital Dictation •Typing and drafting correspondence •Amending documents •Diary Management •Booking meetings •Assisting with and drafting bills •Arranging and booking travel and accommodation •Opening, maintaining and closing files •Archiving files •Updating and maintaining databases •Scanning and preparing documentation •General administration ie. filing, faxing, photocopying etc

Key Skills & Experience •Previous experience within conveyancing •Excellent typing speed •Efficient diary management skills •Strong communication skills (both written and verbal) •Excellent organisations skills •The ability to work under pressure and meet deadlines. •Attention to detail•Organised with time and documents •Digital Dictation an advantage •Ability to work on own initiatiative

Commercial Property Solicitor

Posted Date - 28/07/2021

pound icon 50000 - 50000

pin icon Buckinghamshire - Aylesbury

clock icon Permanent

link icon vc4115

The practice group deals with the complete range of commercial property work that includes general commercial property acquisitions and disposals, landlord and tenant, development, construction, secured lending and planning.

Our clients' Aylesbury office is now looking for a full-time commercial property solicitor with experience in development.

The following would be advantageous but not essential to the role:- Min 7 years PQE and able to work independently.

Business development is a key part of the role. • acquisition & disposal of development land • planning and infrastructure agreements/CIL • secured lending • preparing sites for disposals of units • easements and covenants • non-contentious construction documentation • acting unsupervised on sales and purchases of residential property

Market rate, depending on level recruited. £50kcirca 9-5.30pm Holiday entitlement and Benefits: 20 plus 3 given at Xmas during close down plus 8 bank holidays so 31 all inclusive , pension , parking

Bi lingual German:English Acct Dev Manager

Posted Date - 23/07/2021

pound icon 50000 - 60000

pin icon Berkshire - Reading

clock icon Permanent

link icon vc4114

The Account Development Manager will report to the Director of Account Development and supports the Enterprise Content Services solution suite.

Content Services platforms and Enterprise Content Management are integral elements of a comprehensive digital transformation strategy .

This role will manage and oversee the hiring, onboarding, coaching, development, performance, and retention of an Account Development team of approximately 10 individual contributors.

This includes the qualification and development of inbound leads, as well as strategic outbound prospecting into a named account Sales structure.

The Account Development Manager will be responsible for driving all AD programs in working with Sales, Campaigns & Field Marketing within their territories and will be a central point of contact for the Account Development Executives regarding process, strategy, programs and quota requirements.

The Account Development Manager will be responsible for generating inbound and outbound lead generation best practices and programs.

They will implement creative cold calling and incentive programs that will generate leads aligned with the primary solution areas.

They will work with respective internal groups to identify and manage required training and support for the Account Development Executives to ensure that business goals are achieved.

The Account Development Manager is a frontline leader in one of the large European hubs.

The successful candidate will be strong in attracting and retaining talent while nurturing potential.

• Leading & coaching a diverse team to achieve business targets - BANT-qualified leads with associated pipeline growth and revenue conversion.

• Managing account-based outreach that aligns with Sales strategy (phone, email, social, video, etc.)

• Coaching, training, motivating and developing their team to achieve their weekly targets and quarterly KPIs. Supporting team member’s career development & nurturing raw talent due to our successful career fast track programmes.

• Driving performance & best practice sharing to ensure individual and team targets are met/exceeded consistently.

• Conducting 1:1 performance reviews to coach each individual team member; responsibility for all aspects of performance management and control of the overall ADE contribution to the business unit.

• Engaging and communicating confidently across different stakeholders; will present to and collaborate with Sales and Marketing leadership regularly on a regional / global scale.

What It Takes A qualified candidate should have the following skills and knowledge:

• Bi-lingual German / English and excellent oral and written communication skills

• 5+ years of relevant people leadership experience in a technology-based pre-sales or inside sales position

• Experience of virtual team leadership as the team will be a mix of both virtual and hybrid office / virtual team members.

• Strong coaching and development skills

• Strong analytical thinking and problem-solving skills

• Strong organization and time management skills

• Adaptable to a fast-paced, technology-driven environment where 'change’ is constant.

• Experience with Microsoft Office, Salesforce.com, Outreach, LinkedIn Sales Navigator, DiscoverOrg, Vidyard, Level Eleven, social selling Our client understands and values diversity in our employees and are proud to be an Equal Opportunity Employer. They hire the best talent regardless of sex, national origin, disability or race.

Buyers Assistant

Posted Date - 16/07/2021

pound icon 20000 - 23000

pin icon Buckinghamshire - Wycombe

clock icon Permanent

link icon vc3353

Our client has an exciting opportunity for a Procurement Administrator to join a busy procurement team based in their head office due to business growth and a new ERP system implementation.

Their fast-paced procurement department is looking for an enthusiastic, proactive and organised individual to help support the project procurement .

This will suit a candidate looking for their first step into procurement.

Main Responsibilities Assist the buying team with efficient administrative service Manage supplier relationships and utilize for best delivery and price Accountable for the input and updating of project cost sheets Liaise with buyers, suppliers and project managers to ensure products are set up correctly and purchased within a suitable timescale from approved suppliers.

Identify cost savings at any opportunity and record.

Build and maintain effective working relationships with the relevant colleagues from around the business including project managers, goods in and sales.

Additional procurement administration as and when required

Ability to plan and priorities tasks daily, weekly and monthly Excellent communication skills, both written and verbal

A good team player with the ability to build relationships Good Excel, Word & Other Microsoft packages

Proactive approach to workloads Attention to detail

Candidates Skills & Experience

Ability to plan and priorities tasks daily, weekly and monthly Excellent communication skills, both written and verbal

A good team player with the ability to build relationships

Good Excel, Word & Other Microsoft packages Proactive approach to workloads

Attention to detail Basic Computer literacy in Word and Outlook Excel minimum Intermediate level

Fast Paced Environment experience is required

Good organisational skills; able to take on tasks and prioritise.

Calm under pressure.

Ability to work both independently and as part of a team

Good time-keeping skills and commitment

Friendly and approachable nature, willing to learn

trainee solicitor/Commercial litigation Paralegal

Posted Date - 23/06/2021

pound icon 20000 - 24000

pin icon Berkshire - Slough

clock icon Permanent

link icon vc4104

The role: In this role you will be dealing with a varied support caseload with an emphasis across Commercial, Civil and Property Litigation.

This is an opportunity for you to join a busy department that will offer excellent growth opportunities.

You will be assisting with an extensive and varied workload and will be required to hit the ground running.

A strong commercial acumen is essential. Requirements:

•You will be a confident individual with strong academics.

•To demonstrate excellent communication and strategy skills

•A team player who enjoys working in a collaborative environment whilst also supporting other team members and other departments in the firm.

•You will be required to promote the success of the firm both internally and externally What's on offer:

•An above market rate salary dependant on experience

•High quality workload with a high level of support and autonomy

•An opportunity to work in a collegiate environment with a real focus on work-life balance

•Genuine prospects for progression. Type of Work: The type of work that you will be required to assist with are as follows:

•Property Litigation oBoundary Disputes oAdverse Possession oLandlord and Tenant Disputes Dilapidations Claims Disputed Lease Renewals Commercial and Residential Forfeiture Proceedings CRAR

•Business Disputes oShareholder and Partnership Disputes Quasi Partnership and Minority Shareholder Disputes Derivatives Claims oCompanies Act and Directors Duties Disputes Breach of duty claims oBreach of Contract Claims Supply of Goods Construction Claims Misrepresentation Claims

•Insolvency Work oBankruptcy oWinding Up and Liquidation Section 217 Claims Defending section 339 and s423 IA claims

•Debt recovery •TOLATA Claims

Main purpose of role :

1. To providecost effectivesupport tothe feeearners inthe teamin thework of the department.

2. To provide general administrative support to the office Key tasks (not an exhaustive list)

1. Undertake certain elements of fee earning work under supervision. In particular:

• file creation and client care correspondence; • attending meetings and taking notes; • preparing all necessary accounts forms and understanding client ledgers; • file closing and managing deed storage; • making and receiving telephone calls, and dealing with basic telephone enquiries; • administrative duties including photocopying, scanning, filing, door answering and letter writing; • ensuring meeting rooms are set up and cleared before and after meetings; • attending and participating in departmental meetings

2. Deal wherever possible with routine client enquiries and communications.

3. Manage the collation of matter start and matter completion data.

4. Deputise for fee earners in their absence, passing urgent issues to another fee earner for guidance.

5. Co-ordination of the key dates reminder system as outlined in the Manual.

6. Ensuring that client matter files are kept up to date with correspondence and documents

7. Shared general administrative duties undertaken with other paralegals on a rota basis including: • Opening and sorting incoming post • Franking external post Personal Specification •

Must have at least 12 months experience as a commercial litigation paralegal;

A minimum 2:1 degree and commendation at LPC • Enthusiastic; • Hardworking and can demonstrate initiative; • Organised; • The ability to complete assigned tasks effectively and promptly; • A cheerful personality; • Adaptable and accommodating; • A smart and tidy appearance; • Good attention to detail; • IT competent, particularly with reference to the use of Word and Excel. Required skills Litigation

Operations Manager/Service Desk

Posted Date - 13/05/2021

pound icon 37000 - 40000

pin icon Buckinghamshire - High Wycombe

clock icon Permanent

link icon vc3771b

You will join our client as a Operations Manager/Service Desk to ensure that the Service Desk team are engaged, motivated and focused on exceeding their customer's expectations.

Responsibilities:

You will join our client as an Operations Manager within the Service Dept to ensure that the Service Desk team are engaged, motivated and focused on exceeding their customer's expectations.

JOB DESCRIPTION - Service Desk and Operations Manager

Job Title: Service Desk and Operations Manager

Type: Full-Time, Permanent

Department: Service & Support Department

Location: High Wycombe, Buckinghamshire

Benefits: Private Health Cover

Main Purpose of the Role

The Service Desk and Operations Manager reports directly to the Service and Support Director. As well as management of day to day operations, this is a first level people management role, managing the Support Desk team. We are looking for someone who is extremely organised, and who takes pride in delivering superb customer service. This role owns customer service levels and delivering a service that ensures we continue to have high levels of client satisfaction and retention.


This role requires someone who can remain calm and professional under pressure and perform in a dynamic and flexible fashion. Responsibilities of this role include process improvement and documentation, workload management, creation of performance reports, Service Level Agreement management, new client onboarding and response time management.

This role requires someone who is prepared to pitch in as well as manage others, this is a hands on role and the successful candidate will work with their team to deliver service excellence. Good organisation skills, flexibility when being presented with new situations and being able to manage multiple tasks and enquiries is key. This person must be comfortable talking with a wide range of clients, and dealing with a range of new systems, to ensure high levels of pro-active customer care at all times.

Main Responsibilities

1) Overall responsibility and ownership for customer service levels, client retention, Service Desk performance, Service Level Agreement and KPI achievement.

2) Management of the Service Desk Team as well as being hands on and getting stuck in.

3) Ownership of the Service Desk strategy. This includes planning, process implementation, improvement and updating, KPI setting and KPI measurement.

4) Communicating and meeting with high end customers to ensure good relationships and high levels of customer satisfaction.

5) Creating and delivering weekly reports, regular performance analysis and client specific ticket reports.

6) Deal with any client complaints and manage escalations, where necessary.

7) Manage the process of Engineer Call outs: co-ordinating booking, informing clients, ensuring engineers attend site with full knowledge of the issues, the correct equipment and any previous visits.

8) Management of communications with our Procurement Department, to ensure orders are documented, placed and received properly

9) Onboard new clients, including introductions and assignment of dedicated resource to ensure a great experience

10) Axis/CRM/Ticketing System updates and implementation


Key Skills & Achievements

Required

Successful candidate must demonstrate the following skills and experience:

Desired

Although not required, it would be an advantage to be able to demonstrate the following:

Strong Management Skills

Minimum 5 years office-based customer service

(high level) experience

Minimum of 3 years Operational Experience

Prior experience in a technology company

Excellent interpersonal and communication skills

Live within a 20 mile radius of High Wycombe

Ability to coordinate multiple scheduling over varying time periods

Experience working with Engineers

Meticulous and proven organisational skills

Flexible and able to multi-task under pressure

Ability to negotiate and persuade others to meet goals

Attention to detail and methodical in record keeping

Demonstrate a high level of empathy with customers, very strong customer service ethos and a good complaint handler

B2B Data Sales Exec

Posted Date - 18/02/2021

pound icon 50000 - 65000

pin icon Buckinghamshire - the UK

clock icon Permanent

link icon vc4092

My client - a successful 25 year old US Data company and are considered an industry leader - having acquired many blue chip companies in a variety of industries - They are requiring an experienced Data Sales person for the UK territory.

They say:-

We are looking for an independent, motivated, sales person to sell our business to business data.

This person will have ultimate flexibility on where they sell, to whom they sell, and what products they sell.

Although we are focused on selling one source of data, this sales person can sell any data product we broker. We have a partnership with a huge data provider that allows us access to every one of their data products, as well as wholesale pricing that is wildly beneficial.


We are looking for an data sales person who preferably has experience selling to all size companies, and has established relationships in the UK. If not data sales exp, then is able to commence a UK Business Development 360 degree - after training and onboarding into this industry.

Our client does generate some new leads in the UK, but our expectation is the sales person builds a pipeline of leads and business/prospects. This person will be supported by our two account representatives in the UK, as well as the NY office if needed.

This person must be capable of working independently and mature enough to be self-motivated and aggressive.

We offer a base salary as well as commission on every sale. This person will work out of their home.

Experienced Sales person would hopefully have worked for a Data provider previously.