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At Delaney Browne we welcome applications from a broad range of candidates across all areas of the community.  Ultimately, we want the best person for the job, but we also want to encourage and invite appliations from people across the spectrum, regardless of race, religion, ethnicity, sexuality or disability.   

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Customer Solutions Manager

Posted Date - 26/01/2026

pound icon 0 - 65000

pin icon Hampshire - Hook

clock icon Permanent

link icon vc4233

This role is Urgent!!

please only apply if you live within a 30 mile radius to Hook, this client will not take people outside this radius.

upto £65k bonus discr. upto 20%

Key experience:-

Experience in Leadership and Management

Experience liaising with customers for incident and technical support

Experience with smart meters or embedded devices

Knowledge of the electricity market would be desirable

Key Job Purpose

– The Customer Solutions Manager is a senior, customer

- facing technical leader responsible for overseeing the successful deployment, enablement, and operational support of smart metering platforms, including the Storm cloud-based Head End System (HES), NEOS solutions, associated connectivity, and smart meters.

This role partners closely with strategic customers to ensure solutions meet business objectives, drive operational efficiency, and scale reliably.

The Customer Solutions Manager serves as a trusted advisor, providing strategic guidance on technical architecture, deployment strategy, and platform adoption, while representing customer needs internally to influence product roadmap, service improvement, and global delivery capability.

This position is designed for high-calibre individuals seeking progression into Product Management, Customer Experience leadership, or broader business leadership roles, through exposure to global operations, cross-functional collaboration, and strategic decision-making.

Lead and own the end-to-end deployment and operational success of Storm and NEOS solutions for strategic customers, including requirement analysis, pilot planning, configuration, deployment, and transition to production.

Define and drive deployment strategy across multiple customer sites, balancing scalability, operational efficiency, and regulatory compliance.

Lead resolution of complex technical issues, acting as the escalation point for technical and operational challenges across the deployment lifecycle.

Oversee the performance, reliability, and adoption of deployed platforms, ensuring measurable business outcomes for customers.

Customer Partnership & Strategic Advisory Build and maintain trusted relationships with senior technical, operational, and executive stakeholders at customer organisations.

Serve as a strategic advisor, guiding customers on best practices, system optimisation, and long-term platform adoption.

Product Leadership & Portfolio Influence Capture and prioritise customer requirements, insights, and operational learnings from deployments to influence global product roadmap decisions.

Collaborate with Product Management, R&D, and global engineering teams to define enhancements, new features, and solution improvements.

Identify trends, recurring challenges, and opportunities from deployments to drive continuous improvement initiatives for solutions.

Actively contribute to reference deployments, case studies, and industry thought leadership, enhancing market positioning.

Global Enablement & Operational Excellence Lead coordination with global teams (product, engineering, support, and operations) to ensure consistent deployment, support, and enablement of Storm and NEOS solutions across regions.

Promote knowledge sharing, best practices, and lessons learned across teams to enhance global delivery capability and solution quality.

Ensure accurate documentation, deployment artefacts, and knowledge bases are maintained to support global operations and scalability.

Champion operational excellence, proactive risk management, and adherence to compliance and security standards across all deployments

Person fit:-

Electricity or Smart Metering background

Leadership skills

Happy to remote manage staff in the USA

Good with change management

Worked on Large Scale projects previously

Exp of working on a product not in the market yet from beginning to end, lead and own it, and onboarding customers.

Worked in a specialist role before ideally.

Supply Chain Project Manager

Posted Date - 15/01/2026

pound icon 60000 - 70000

pin icon Berkshire - Reading

clock icon Permanent

link icon vc4232

PLS NOTE YOU MUST LIVE NEAR READING, BERKSHIRE AS IT IS 3 DAYS OFFICE NOT FULLY REMOTE.

Salary Band upto £70k plus bonus scheme upto 10% of salary Hybrid/Reading Office/On site Hours 7.30am – 16.30 Mon – Fri

24 Days Holiday + Bank Holidays

Are you:- Ideally - Extrovert, assertive not pushy, tenacious, resilient, pressure handler, focused on output, a leader, Strong on Excel, ie Pivots and V look ups, Gant charts not ess, able to work in a reactive role.

Key Accountabilities

This role falls into three sections.

Product Management (suppy chain project management,)

Vesting, and

end of month financial forecasting.

This is a reactive role - problem management, financial forecasting, and vesting ( vesting is a contractual mechanism where ownership of expensive, long-lead materials transfers to the buyer before delivery, and you will have one direct report - Project Co=-ordinator.

Managing Suppliers - 8/10 supplier visits per month travelling to Ireland - less, Coventry, Essex, Midlands.

Job Specific

Set an example of positive leadership

Proactively manage all domestic and global production activities in a structured, consistent, and efficient way to achieve desired production outputs.

§ Set up and maintain regular communication with domestic and global manufacturing partners, keep good records of the discussions via Power Bi reports, and delegate, execute, and hold other supply chain members accountable for critical actions required to maintain the desired production flow.

§ Visit suppliers when required to maintain a good relationship with the supplier’s production teams, review their production process flows and balcony quality output.

§ Collaborate with Procurement and Logistics managers to plan production in the most efficient, commercially viable, risk-averse manner and report back to the Production Director.

§ Submit production forecasts to all key suppliers quarterly to provide visibility of upcoming work and aid factory resource planning.

§ Prepare, assist or oversee Vesting process, including drafting vesting certificate s, obtaining product photos and drafting vesting schedules required for successful submission of the financial applications in line with the revenue forecasts and client requirements.

§ Maintain regular and professional communication with the customer commercial teams and set an example of world-class customer service.

§ Assist or oversee client vesting visits to production and storage locations to ensure customer satisfaction and swift application payments .

§ Take the initiative to improve the Production, Revenue and Vesting departments and customer experience through enhanced processes and IT system automation.

§ Manage your teams in a supportive and professional manner, ensuring regular feedback is provided via 1-2-1 meetings and quarterly appraisals.

§ Brainstorm and draft department goals on a quarterly basis, broken down in SMART principles and in line with the overall company strategy. Forecasting

§ Forecast revenue in line with the design plan, production plan, and delivery plan. Hold colleagues accountable for providing required information within desired deadlines, working with purchasing, production, finance, and contract managers.

§ Ensure all projects in the contract projection model have a revenue forecast.

§ Ensure all new sales projects included in the order book are added to the contract projection model.

§ Monthly revenue projections are circulated within agreed deadlines, and weekly revenue meetings are held with the finance team and contract managers to monitor progress and analyse areas of slippage and increase.

§ Quarterly revenue projections are validated and circulated to the Board in the first month of each quarter.

§ Update the split of revenue in CPM between different products and suppliers.

§ Work with the Finance department to implement a Cash projection model to complement the CPM and provide the business's overall cash flow position. Reporting Weekly: Quarterly Monthly:

Leadership

- managing a project co-ordinator.

What's in it for you?

Working for this company provides a culture where people feel supported, appreciated, and excited to show up every day.

Company Vehicle Scheme (Salary Sacrifice)

Discretionary Bonus Scheme

Pension Contribution

Private Health Care (Optional After Probation)

24 Days Holiday + Bank Holidays Holiday Buy & Sell (Optional)

Hybrid Working Model Onsite

Lunch Free

Parking

Training & Development Opportunities

On Site EV Chargers Employee Recognition Programme

Interested?

Pls send your details to

Beverley@delaneybrowne.co.uk

Apply with your CV and a short note telling us why you’re excited to join.

Job Types: Full-time, Permanent Pay: £60,000.00-£70,000.00 per year

Benefits: Company car Company pension Discounted or free food Free parking Private medical insurance Sick pay Work from home

Experience:

With subcontracting manufacturing

managing suppliers

financial forecasting

Product management

vesting exp pref but not ess

Driving Licence (required)

Willingness to travel: 8-10 clients per month

Work Location: Hybrid remote in Reading

Job Types: Full-time, Permanent

Pay: £60,000.00-£70,000.00 per year

Benefits: Company car

Company pension

On-site parking

Private medical insurance

Work from home

Application question(s):

Are you a driver with a car?

Do you live within a 15 mile radius to Reading, berks

Data and Reporting Admin

Posted Date - 13/01/2026

pound icon 28000 - 30000

pin icon Berkshire - Reading

clock icon Permanent

link icon vc4226

Data and Reporting Admin - hybrid 1

 £28,000 - £30,000 per annum Reading, Berkshire

Permanent, full-time

Pay: £28,000.00 - £30,000.00 per year

Job description:

PLS NOTE YOU MUST LIVE NEAR READING, BERKSHIRE AS IT IS 3 DAYS OFFICE NOT FULLY REMOTE.

Salary Band £28k- £30k plus bonus scheme upto 10% of salary

Hybrid/Reading Office/On site Hours 7.30am – 16.30 Mon – Fri for Full time, 24 Days Holiday + Bank Holidays

Key Accountabilities

This role is Excel heavy, and the work has a high content of reporting and spreadsheets, therefore you must be happy to work in a heads down, quieter environment, working with data and reporting as a large part of your job.

Improve contract design manager’s ability to deliver projects on programme, with correct information, and a quality product outcome, within budgets.

Help Operations team with project and workflow programming, document control and reporting.

Carefully monitor the status of all project programmes and provide correct and timely information and support.

Hybrid/Reading Office/On site

Provide administrative support to the team and management including but not limited to, updating the trackers, CRM, Critical themes and software licences.

Assist with Quality tasks

Monitoring of Project Procurement & Manufacture Schedules

Monitor and chase orders through with purchasing team/suppliers to ensure project programme achieved and all orders fulfilled correctly so no manufacturing issues.

Work with and help the Contract Design Managers and Operational Team to keep an up-to-date programme on all projects.

Update spreadsheet trackers using your advanced Excel

Assisting procurement team with production releases and production trackers.

Ideal candidate:-

Good Attention to detail with strong Excel and reporting

§ Ability to cope with change

§ Prepared to go the extra mile

§ Reliable, loyal, honest, team player.

§ Good communication skills.

§ Ability to meet objectives within designated constraints.

§ A flair for analysis, troubleshooting and problem solving.

§ Good accurate record keeper.

§ Excellent organisational and time-management skills.

Full UK Drivers License

Account Manager - Energy/Manufacturing - Remote Filled

Posted Date - 05/01/2026

pound icon 60000 - 75000

pin icon Hampshire - Hook

clock icon Permanent

link icon vc4231

Experienced Account Manager from the Energy/Manufacturing Sector required.

Do you have:-

• selling, influencing and relationship development skills

• Initiative, drive and enthusiasm

• Excellent communication and 'people skills'

Our client has the following role:- £60,000 - £75,000 per annum  commission is not offered for this role however we do have an annual bonus, this is discretionary up to 20%

Based in Hook, Hampshire - required to attend office once per month for meetings. Otherwise fully remote.

Permanent, full-time

As an Account Manager , you will be delivering a high-level service to their entire SMETS customer base for Smart Metering at a senior/corporate relationship level, ensuring all downstream activities are on track and appropriate with all assigned energy companies & MAPs, working as part of the UK Account Management team.

The role is national, you will be using your sales, relationship development and influencing skills to position our client as a preferred manufacturer of smart metering products, services and solutions to both new and existing business. In doing so you will work closely with the other supporting functions at both local and global levels to respond to the customer needs and lead their efforts to position the company as their preferred partner of choice.

You will be responsible for the development and maintenance of the sales account plan, looking at key areas to grow revenue and profit, managing product availability through forecast analysis, as well as achieving the relevant targets for revenue, profitability and growth.

You will be required to present performance data of forecasted orders/revenue versus budget, highlighting and presenting mitigation plans to de-risk any revenue or profit impact, whilst also managing any product, delivery or service escalations.

Acting as the customers point of contact , you are the eyes and ears in the market, providing feedback on performance, perception and competitor threats.

As a key front facing representative , most significantly you will represent their brand and company values always acting professionally.

If you have the following expertise:-

Must be a driver with a car and a clean license.

• Ideally educated to Degree level,

• Ideally at least 2 years + in energy and/or manufacturing sector

• Worked in an environment to demonstrate achieving targets and objectives

• Demonstrate a level of customer engagement/relationships

• Can demonstrate level of contracting, negotiating, and change management

• Level of developing sales account strategies and performance metrics

• Ability to motivate teams others to work within tight timeframes and simultaneously manage several projects